Knowing that the environment is secure and outsourced gives Detmold, and the IT team, peace of mind and a “good night’s sleep.”

Somerville ticked all of the boxes and understood the company’s business requirements and objectives, and is now taking us on a massive IT journey.

Somerville lent its hand by having the right skills, right people, and the right technologies. We have vastly improved capabilities for providing what our customers want, which is same day service and a great experience. One of the big measures of efficiency is Right First Time – one interaction solution – We’re right up there now thanks to Somerville.
The technology environment they’ve created for us has also led to a more productive workforce and increased staff morale. Working with Somerville is a shared experience and they’re invested in our success – they function as an extension of our team.
You can’t match the skills of a dedicated solutions provider, so choosing a provider like Somerville gives you access to the best of the best.

I’ve known Somerville for more than 15 years. So, when the opportunity arose to work with them, it was an easy decision for us. Over the time I’ve known them, Somerville has matured into a great team with skills and resources available, and the right level of technical expertise when we need it. They’re always happy to meet and discuss but are also happy to challenge our thoughts to find the best possible solution.

Brisbane Grammar have one of the largest 1 to 1 Student Notebook Programs in Australia, each year we deploy over 600 laptops to students and teachers to support learning. We support over 2000 notebooks across the campus, with strict SLA’s to provide maximum uptime for our students, teachers and administration staff. In addition to the day-to-day running of a complex IT environment, students are some of the toughest users of mobile technology, so our repair and accidental breakage is far higher than a typical corporate environment.
We chose Somerville to support our 1 to 1 Notebook program because not only do they have a deep understanding of the uniqueness of a school environment, they have a long history and experience in working with schools, with a proven track record. We have transparency and regular reporting with servicing so we know how the notebooks are performing daily, Somerville deliver 70% of notebooks back to our students within the same day and 98% by the following school day, ensuring IT is not an excuse for students. With the school providing, the vast majority of its learning through the Notebook program this service is critical to meeting the strategic requirement to have minimal delays to educational learning.
Somerville people understand our schools unique requirements and are great to work with, we see them as an extension of our team and seek their advice in other areas for future IT roadmaps and innovation for schools.

Somerville has been absolutely brilliant to work with. There were people on-site during the whole event, which meant that any issues could be addressed on the spot.
Thanks to the quality of the network provided by Somerville, we can confidently fill a program with workshops and sessions that require heavy internet usage. We encourage our presenters to access content online for their sessions and guarantee them that it’s going to work. Our event connectivity has allowed us to share our conference with a much wider international education audience.

The capability, flexibility, and extreme customer focus of the Somerville team has allowed us to improve and expand services as our needs and maturity grew. The Service Desk is very well regarded by users, cost effective, and scales up and down to meet our demand. They are tightly integrated in our team and work very well with our internal staff and other partners.