When we took the decision to outsource, we spoke to a number of potential suppliers, but Daisy stood out from the start with their professionalism, knowledge and vision. This, and more, has been borne out in the years we’ve been working with them. The platform is stable, secure, reliable and performant, while the people are experienced, knowledgeable and good to work with. As we start to look at our 3rd generation platform, Daisy’s vision, expertise and commitment remains outstanding.

Daisy’s structured approach, careful planning and professional consultants, ensured this high profile project ran smoothly, on time and under budget with no impact on the day to day running of the business.

The technical teams at Daisy are very knowledgeable and the team on the Care UK account fully understand the environment, from inception to implementation and for me, this is very important going forward.

Today, to manage the built environment effectively, you have to digitise it in some way. We’re training drone pilots to give us digital images of areas… putting GoPro cameras on the front of trains to survey lines. It’s becoming much more of a digital environment. For us, it’s about using tools to get a better view or control of scope and scale.

Our longstanding partnership with the same representative members of the Daisy team has helped us build a deep level of trust that they will do things properly. From a solutions development perspective, trust is imperative to us and having that level of reassurance in the Daisy team to allow them access to the key systems that are absolutely fundamental to our organisation is a huge factor and isn’t something we would necessarily do with every partner. Daisy prove to be reliable and proficient in what they do, and I absolutely recommend them.

Daisy’s backup solution has enhanced the way we manage and monitor our IT backup & recovery strategy on an everyday basis. We involved members of our IT specialist and architecture teams who worked closely with Daisy support teams from the entire backup/recovery design, development, and implementation phases through to validation. Daisy’s insight and expert knowledge and experience allowed us to understand the full scope of the benefits and features we were receiving with their solution. The product provides intelligence and functionality at the speed required.

Moving away from traditional phone handsets to softphones for Microsoft Teams was a major part of our strategy as an organisation to become flexible, agile and collaborative – work on anything from anywhere with anyone and that includes accepting phone calls on the move.

As we transition to become a more digitally integrated business, it is vital that we have a futureproof IT infrastructure. Microsoft Azure provides us with the flexibility, scalability and resiliency we need in order to deliver a great IT experience to our employees and customers.
This has been a true digital transformation, and the support provided by Daisy throughout the process has been invaluable.