This blog was originally published by 360 Visibility here

Microsoft Teams vs VoIP

Your clients have likely used the same VoIP provider for years. It’s familiar. It works. So why change it?

Because “good enough” isn’t enough anymore. With today’s distributed teams, growing security threats, and demand for unified tools, traditional VoIP systems are showing their age. In fact, Gartner predicts that by 2026, 75% of business voice users will be on cloud-based UCaaS platforms like Microsoft Teams Phone.

What traditional VoIP lacks

  • No true integration with productivity apps like Outlook, Teams, or OneDrive.
  • Limited security & compliance, especially in regulated industries.
  • Ongoing maintenance and outdated on-prem hardware.
  • User sprawl—employees bouncing between email, chat, and phones.

Microsoft Teams solves all of this in one unified interface.

Microsoft Teams Phone: Built for modern work

  • Copilot AI integration – Intelligent call summaries, follow-up suggestions, and real-time insights.
  • Microsoft 365 native – No third-party integrations needed.
  • Global scalability – Easily support hybrid teams and multiple locations.
  • Simple licensing – One subscription model with built-in flexibility.

Cost Savings and Efficiency Gains

A Forrester TEI study revealed businesses using Teams Phone saw:

  • 45% reduction in overall telephony costs
  • 75% decrease in IT support time
  • 4 hours saved/week per user on communication workflows

“Teams is so tightly integrated into our operations now that we can’t imagine working any other way. We moved away from a patchwork of tools into one consistent, secure platform.” — Harel Magaritz, United Airlines (Microsoft case study)

How We Can Help Your Business Transition

Managed Service Providers like 360 Visibility are uniquely positioned to deliver Microsoft Teams Phone as a full solution by offering end-to-end support that includes seamless number porting and auto-attendant setup, custom deployment plans tailored to user needs, ongoing optimization and helpdesk support, and training to drive user adoption and boost productivity.

360 Visibility has helped countless clients roll out Teams Phone implementations. All backed by our experience with Microsoft 365 and cloud voice deployments. Connect with us today to learn more.

Published by John Saund, 360 Visibility