Is this the role for you?

We are seeking an experienced individual to join our team on a 3-month fixed term contract within our Customer Care team. As a Customer Care Representative you will be responsible for assisting our customers and representing Ricoh as the first point of contact. This is a fast-paced customer service role where you will be assisting our customers to solve technical issues, reorder supplies and handle general enquiries.

Some of your key responsibilities include:

• Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution
• Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
• Research, identify and resolve customer complaints using appropriate resources
• Process orders forms and required requests
• Contribute to our team effort and culture of "One team, One Voice, One Goal" by accomplishing related results as needed

To be successful in this role:

• Proven experience in customer service, preferably in a call center or support environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Empathetic and patient attitude, with a focus on understanding and meeting customer needs.
• Basic computer proficiency and experience with CRM software or ticketing systems is advantageous.
• Flexibility to work in shifts, rostered between 8:00am and 8:00pm
• Ability to handle high call volumes and maintain composure under pressure.
• A proactive approach to learning about products and services to provide accurate information to customers.
• Adaptable, reliable and can quickly build good rapport with people.
• Problem-solving skills, and the ability to think under pressure.
• You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Fixed Term (Fixed Term)