Main duties:

• Providing Level 1 and 2 technical support onsite and remotely.
• Escalating jobs to level 3.
• Proactive support maintaining client IT environments.
• Assisting senior technicians.

Essential to your success:

• Excellent communication, problem-solving skills and telephone manner.
• A passion for all things technology
• 2 years' experience in a similar role.
• Experience with the following operating systems and applications.
• Microsoft Windows.
• Microsoft Server.
• Microsoft Office 365 Applications.
• Experience troubleshooting hardware issues.
• Experience managing network infrastructure.

Advantageous to your success in providing 1st and 2nd Line IT Support:

• Experience working for a Managed Service Provider.
• Experience with Mac OS X, and Linux, VOIP systems, Storage Systems and MDM solutions.
• Experience working in a data centre environment.
• IT certifications (i.e. Microsoft, Cisco, VMware, Apple)

Benefits:

On offer is an opportunity to join a growing organisation with lots of potential for your personal development, and of course a remuneration package that fits the position.

We have a positive and vibrant culture and a great team working environment with dedicated colleagues; where hard work goes hand in hand with fun.

Paid certifications and flexible training options allow you to develop your skills and career progression.

The successful applicant will require a reliable motor vehicle and current drivers' licence.

Applicants must be Australian citizens.