Is this the role for you?

• Manage a portfolio of clients on Debtor’s ledger.
• Building collaborative relationships to handle internal and external accounts enquiries
• Managing debtor accounts, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels
• Proactive and reactive communications with customers, developing relationships with them, together with internal and external stakeholders to facilitate cash collections
• Managing disputes ensuring regular follow up or escalation as appropriate
• Producing accurate and timely reports to monitor accounts to Credit Manager and key stakeholders
• Reviewing and reporting on results against set and agreed KPIs with the Manager on a regular basis, discussing and recording clearly targets to actual performance
• Reducing of aged debt
• First point of call for escalations from the team
• Work directly with the team to support and boost collections, assisting with difficult accounts.
• Taking on accounts with complex credit issues
• Investigate all overdue debt promptly by pursing customers and escalating internal queries as required.
• Reconciling outstanding accounts
• Evaluate customers’ requests for credit and ability to pay.
• Negotiate payments/payment plans on outstanding debts.

To be successful in this role:

• 5+ years’ experience in a full function Credit Control/Accounts Receivable role
• Excellent interpersonal skills and the ability to support teams.
• Excellent Communication skills (both written and verbal)
• Strong attention to detail with excellent time management skills
• Strong administrative, procedural, and organisational skills.
• Ability to deal with difficult customers and build relationships at all levels.
• Experience working in a high-volume environment, with the ability to problem solve and process work quickly and accurately.
• Strong negotiation skills – telephone and debt collection
• A fantastic attitude and a willingness to go above and beyond.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent