We get the power of automating code. Our people innovate together in ways that disrupt the industry for our customers, partners and communities. LAB3 are growing and there’s no stopping us - maybe this might just be the opportunity for you.

Our offer to you

It is our purpose to unlock innovation in every team, and we know that teams perform best when they are diverse, and each individual belongs.

Our LAB3 vibe is one of a kind. We’re proud of the genuine company culture we’ve built as a place where every person can be their true self and enjoy the work they do.

We work flexibly and recognise the importance of your overall wellbeing - we are committed to finding the right balance and embrace a hybrid working model. You’ll find LAB3sters all over Australia and New Zealand!

We will support your learning and career aspirations from Day 1 so you too can be at the forefront of what you do best! Our Career Growth Framework will guide your own roadmap plus Microsoft and Hashicorp certifications are on us #standout

The opportunity

 The Client Services Manager (CSM) is a dynamic and client-facing role that demands a proactive approach and the ability to engage with customers at all organizational levels, from operational staff to C-suite executives. The ideal candidate will be a relationship builder and a strategic partner who consistently delivers on commitments and thrives in a setting that calls for innovation and improvement without compromising on process and control. As a senior figure within Managed Services, the CSM should possess extensive experience in liaising with senior and executive personnel across various customer sizes. 

• As a Client Services Manager at LAB3, you will bring a specialised strength in security to complement our team's diverse expertise across Cloud, Modern Workplace, Network, and Data practices, ensuring a holistic approach to client success and a fortified partnership in our security engagements.
• This individual will manage multiple accounts simultaneously with varying degrees of complexity whilst collaborating with cross-functional teams to deliver client solutions against SLAs and commercials.
• As a liaison between client and internal teams, you'll need to ensure communication and alignment is at the forefront, and lead client engagements from initiation to completion, ensuring governance for successful delivery. 
• Day to day, you'll work to develop solutions to meet client needs within budget and timeline constraints and implement preventative measures against root causes of technology or environment issues.
• You'll also drive continuous enhancement of processes and technological solutions to elevate the customer experience. Awareness of ITIL service management practices and Azure cloud technologies will be advantageous.
• We take our client value seriously, therefore experience in creating and managing service delivery budgets and reports ensuring alignment with overall business objectives and client expectations is paramount. 
• And, team growth is important to us so your role will also include mentoring and developing junior level peers and fostering a culture of development and innovation!

Let’s get to know each other

Apply now to get in touch directly with our awesome Talent team! They are the LAB3sters who let you know about our career opportunities and everything else you need to know about who we are.

You might even know of someone who would love to have a further chat! Referrals are also welcome.

Ultimately, we will help you to fear less, achieve more in a fast moving, innovative and cool environment.