Melbourne or Sydney

Are you passionate about technology, team building and exceeding customer expectations? This may be the role for you! Looking for a Technology Delivery Manager with deep experience in Azure Engineering & service management to lead the engineers on our managed services team, enabling them to support our customers to the best possible level.

 The role:

• Oversee the delivery of engineering services- ensure client satisfaction and KPI achievement.
• Lead and manage a team of engineers specializing in Cloud, Modern Workplace, Network, and Data practices, promoting a culture of high performance and continuous improvement.
• Build the dream team! This includes recruitment, development, performance appraisals, and succession planning.
• Assist your team of engineers in solving complex technical problems and stay up to date with technological advances.
• Coordinate and manage on-call duties for major incident management, ensuring swift and effective resolution of critical issues. Be on-call for the MIM role in rotation.
• Optimise internal processes, including documentation, practice hygiene, and reporting.
• Oversee external team hygiene, including ticket management and client communications.
• Work with other internal teams to align cross-functional efforts and optimize service delivery.
• Report regularly on team performance, project status, and strategic outcomes.
• Act as the primary point of escalation and SME for the Technology Services engineers.

The ideal candidate:

• Proven leadership and people management skills of a geographically dispersed technical team
• Excellent communication and stakeholder management abilities, capable of navigating complex client and team dynamics.
• Strategic thinker with strong organizational and planning skills.
• Ability to handle high-pressure situations and make critical decisions promptly.
• Prior experience with cloud-based engineering and service management operations.
• Strong understanding of Service Management platforms, preferably ServiceNow.
• Familiarity with DevOps principles and practices.
• Broad knowledge of Microsoft solutions, including Azure and Microsoft 365.
• Experience in implementing and managing ITIL processes.
• Relevant industry certifications are highly regarded (e.g., ITIL, Microsoft, DevOps).
• A Sydney or Melbourne base would be ideal to facilitate in-person meetings in

What’s in it for you?

• Hybrid/ remote & flexible work environment
• We work flexibly and recognise the importance of your physical and mental wellbeing - we are committed to finding the right balance.
• Monthly Culture Club events and social engagements
• Become part of one of Australasia’s largest Azure engineering practices- LAB3 is a 13-time Gold Partner and 6-time Advanced Specialization Microsoft Partner, also Awarded Growth partner status in 2020
• Certified Great Place to Work for Australia and New Zealand
• 3 time winner of Linked In Start-up of the year award, the latest being in 2022
• Be part of a company that is leading the way in the Azure cloud space, partnered with high profile clients on both greenfield and existing projects.
• Learn with us as our core technologies dynamically adapt based on market innovations. Consistently be exposed to the latest technologies in cloud native and highly technical environments. Be part of a company innovating and creating products that are increasingly being used the world over.
• Ongoing training, development and career progression
• Supportive work environment that values inclusion, flexibility, diversity and differences- bring your whole self to work!

Ready to disrupt the industry? So are we... so join us in taking that step towards fearing less and achieving more

Apply now or get in touch with Gayatri, part of our Talent team. If you have questions, on +64212379092 or gayatri.soni@lab3nz.co.nz.