The Role

The role itself is typical of what you’d expect a Level 2 Support Engineering role, however our teams are made up of a mix of Level 1, 2 and 3 Engineers so that you’ll get the chance to learn from and mentor others in the team.

Level 2 Onsite Support Engineers are the face of TechPath. Your role exists to deliver a great experience, so when you visit a client's premise you are representing the TechPath brand.

 Part of your success in this role will be based on your empathy, rapport building, patience and positivity. The other part will be your technical ability to solve the problem at hand.

 Day-to-day you'll be helping clients with:

• Onsite technical support and problem resolution 
• Assisting with client projects
• New hardware delivery & installation
• Support for a diverse range of platforms and technologies
• Handling escalations from and mentoring Level 1 Engineers
• Troubleshooting, provisioning, and support of Microsoft Cloud solutions

The Perks

Yes, of course we pay you a fair salary, but that’s not a perk, neither is superannuation, paid leave or free snacks in the kitchen and yes, you’ll get all those here too as well as a few other pretty cool things (but more about that in the application pack).

Because work life balance is so important, we offer work from home flexibility. 

We’ve made 3 key commitments that form the building blocks for our people-centered culture (because we’re all people and we want to enjoy coming to work too):

We treat you like the unique individual you are (not like a number) 

How? 

We create a personal profile for you during recruitment to understand your strengths and working style - then we use this to help us place you in the team that’s going to be best for you. So we set you up to succeed.

We map out a clear career path for you from day one (we know you want progress) 

How? 

A career path that includes key milestones that will get you to Level 3 if you just work through it step by step. This will include qualifications and skills you'll need to master that will keep you moving forward.

We pay for you to learn (because it’s a win win) 

How? 

We pay for your new certifications along your career path and we also offer increased salary and cash bonuses for completing certification tracks. Wherever possible we also give you some extra paid time to work on the course.

About You

You’ll need 2 years experience in a similar role supporting Microsoft environments utilising tools such as RMM & Ticketing systems.

But that’s just the starting point. 

What we’ve found is that the people who most enjoy working here and progress most quickly have these things in common too:

• They have a growth mindset.
• They are empathetic and patient.
• They have a natural sense of curiosity.
• They understand the value of delivering a great customer-experience.
• They are motivated by solving problems and enjoy the process of working through solutions.
• They have a well-developed set of client communication skills to engage with and understand how best to help various clients on email, on the phone & on video calls.

How to Apply

Our recruitment process is designed to be a two-way conversation to start a mutually beneficial relationship.

We believe that you should have more information about us and the role than just what's in the job ad before asking you to apply.

Also, one of the things we’re looking for is attention to detail, so we’re not going to be accepting applications from anyone who just hits ‘Apply Now’ and sends us a resume and cover letter.

To make sure this is the right role for you we’ve created an Application Pack which includes: 

• The link to apply.
• The position description.
• A video from our CEO introducing himself.
• Some more information on our culture and values.
• Some real insights on what it’s like to work for TechPath from the team.