Role Overview-

Exciting opportunity to grow technical skills while providing a high level of support for one of our valued clients. Extensive exposure to Microsoft 365 Administration, SaaS Applications, along with Cloud PCs and Intune.

Note: This role will be Full time on site in North Sydney.

Accountabilities-

• Providing outstanding customer support including incident recording, resolution where possible (including remote support), and escalation, across a variety of cloud and managed service environments while adhering to Service Level Agreements and established incident management processes
• Basic network troubleshooting and fault finding
• Vulnerability and patch management
• Configuration of workstation hardware and software
• Provide continual improvement recommendations
• Maintain accurate records and ensure documentation is up to date
• Assist with project work from time to time
• Working with technology vendors as required
• Respond to user service requests and resolve incidents adhering to all Service Level Agreements
• Participate in on call 24 X 7 rotating roster

Competencies

Technical Skills-

• Proven knowledge and experience supporting Windows Server and Desktop operating systems. 
• Proven Microsoft Azure/Intune/365 Administration/SharePoint experience
• Proven ability to support the Microsoft Office suite 
• Proven ability to administer Active Directory and Azure Active Directory
• Proven ability using ticketing systems and other ITSM tools
• LAN/WAN troubleshooting
• Experience in building, deploying, and maintaining SOE images using Microsoft Intune and Windows Autopilot (SSCM / MECM experience) also beneficial
• Experience with packaging and deploying line of business software for Microsoft Windows preferably using Microsoft Intune or MECM
• Experience with Microsoft Exchange and recipient administration
• Familiar with managing Virtual Desktop Infrastructure and Thin Clients
• Administering RMM products  
• Experience with PowerShell preferred
• Strong experience with wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) 
• Work autonomously, sometimes in an isolated capacity, to provide after-hours support as required
• Perform Configuration, deployment and support for all End-user devices and software
• Audio Visual configuration/troubleshooting 

Interpersonal & Intrapersonal Skills-

• Ability to operate with minimal direction, prioritise work requirements and effectively manage time
• Ability to exercise initiative, problem solve and manage a multiplicity of issues simultaneously
• Strong written and verbal communication skills to clearly explain concepts.
• Ability to work as a team with decisions made to support moving toward common goals
• Flexibility and motivation to work across several types of engagements.

Knowledge & Experience-

• Tertiary IT qualifications or industry certifications favourable though not essential 
• Minimum of two years’ experience delivering Service Desk and Desktop Services with a focus on Customer Service Excellence
• Experience with Microsoft Azure Particularly, AAD, Intune,
• Experience with Vulnerability Management and Patching
• Azure Administrator Associate (AZ-104) Certification or willingness to obtain
• Willingness to be hands-on and continue expanding your knowledge in all facets of IT
• Strong written and verbal communication skills to clearly explain concepts.
• Ability to work as a team with decisions made to support moving toward common goals.
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Benefits-

• Opportunities to undertake technical training and secure industry recognised certifications
• Extra leave day per year for your birthday.