The Position

The role itself is typical of what you’d expect a Level 3 Support Engineering role, however our teams are made up of a mix of Level 1, 2 and 3 Engineers so that you’ll get the chance to mentor others in the team.

Level 3 Support Engineers are the face of TechPath. Your role exists to deliver a great experience, so when a client calls for help you are representing the TechPath brand. As a Level 3, you may be talking to users who have not been able to solve their problem with a Level 1 or Level 2 Engineer, so the way you handle the situation is paramount.

We have a strong emphasis on special projects at TechPath and work with our Engineers to match their interests and skills to opportunities we may have to create value for clients.

Your day-to-day work will looks something like this:

• Security related incidents and improvements.
• Product development involvement and ownership.
• Completion of ticket escalations that require a more advanced skillset.
• Project delivery. This will be one of your priorities. Our projects are tailored to our client’s needs with a focus on system wide upgrades using Microsoft Cloud solutions.

The Perks

Yes, of course we pay you a fair salary, but that’s not a perk, neither is superannuation, paid leave or free snacks in the kitchen and yes, you’ll get all those here too as well as a few other pretty cool things (but more about that in the application pack).

Because work life balance is so important, we offer work from home flexibility. 

We’ve made 3 key commitments that form the building blocks for our people-centred culture (because we’re all people and we want to enjoy coming to work too)

We treat you like the unique individual you are (not like a number) 

How? 

We create a personal profile for you during recruitment to understand your strengths and working style - then we use this to help us place you in the team that’s going to be best for you. So we set you up to succeed.

We map out a clear career path for you from day one (we know you want progress) 

How? 

A career path that includes key milestones that will get you to Level 2 (and then level 3) if you just work through it step by step. This will include qualifications and skills you'll need to master that will keep you moving forward.

We pay for you to learn (because it’s a win win)

How? 

We pay for your new certifications along your career path and we also offer increased salary and cash bonuses for completing certification tracks. Wherever possible we also give you some extra paid time to work on the course.

About You

You’ll need about 5 years exp in a similar role supporting Microsoft environments utilising tools such as RMM & Ticketing systems.

 You’ll also have experience delivering project work without guidance and direction, for example working on servers, e-mail, networking and cloud migration projects.

But that’s just the starting point. 

What we’ve found is that the people who most enjoy working here and progress most quickly have these things in common too:

• They have a growth mindset.
• They are empathetic and patient.
• They have a natural sense of curiosity.
• They understand the value of delivering a great customer-experience.
• They are motivated by solving problems and enjoy the process of working through solutions.
• They have a well-developed set of client communication skills to engage with and understand how best to help various clients on email, on the phone & on video calls.

How to Apply

Our recruitment process is designed to be a two-way conversation to start a mutually beneficial relationship.

We believe that you should have more information about us and the role than just what’s in the job ad before asking you to apply.

Also, one of the things we’re looking for is attention to detail, so we’re not going to be accepting applications from anyone who just hits ‘Apply Now’ and sends us a resume and cover letter.

To make sure this is the right role for you we’ve created an Application Pack which includes 

• The link to apply.
• The position description.
• A video from our MD introducing himself.
• Some more information on our culture and values.
• Some real insights on what it’s like to work for TechPath from the team.