• Work for an HRD Employer of Choice winner for 9 years in a row!
• 12 month fixed term contract
• Chinchilla location (work onsite with our client)

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

Key Responsibilities:

• Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus.
• Diagnose and troubleshoot technical issues, including account setup and basic network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until the resolution of a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, server & network support, etc)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions i.e. procurement of hardware, hands and feet for networks & servers if/when required
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports

Key Skills

• Hands-on experience with printers configuration and hardware troubleshooting
• Desktop Support & Helpdesk support
• Experience with networking, AD, policies and technical support
• Remote desktop & chat support

About you

• Min 3 years work experience as a Technical Support Engineer/L2 Desktop Support Engineer
• Hands-on experience with Windows OS environments
• Hands-on experience with printer configurations, hardware troubleshooting
• Good understanding of computer systems, Network connectivity, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiar with remote desktop applications and help desk software (eg. Tightvnc, team viewer)
• Ticket Handling (Preferably Service Now)
• Familiar with Mobile Device Management (MDM) end user support
• Excellent problem-solving and communication skills

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Job No. KAWI111383