Based at South Australia’s innovation hub, Lot Fourteen, we’re at the forefront of technology and our people are the driving force behind our success. We foster a strong culture of collaboration, continuous learning and constantly seek new ways to deliver the very best outcomes for our customers.

How will you help contribute to our success?

• Provide intermediate technical support related to network/security device configuration and troubleshooting, root-cause analysis, vendor management and escalation
• Provide guidance and leadership support to service desk and level 1 engineers
• Manage, maintain, and enhance internal / customer-facing platforms with particular focus on networking and edge device security
• Create and maintain Managed Services client documentation such as network topology diagrams, knowledgebase articles, customer environmental information such as vendor support, site support
• Work with internal and external stakeholders, third party support teams, vendors, and others. Maintain communication feedback loops during high priority incidents
• Respond to monitoring system alerts and meeting SLA objectives

What skills does our ideal candidate have?

• Minimum 3 years working in a Managed Services Provider (MSP) specifically supporting network and security infrastructure.
• Experience with troubleshooting protocols and applications such as TCP/IP, VLANs, NAT, STP, BGP, OSPF, multicast.
• Intermediate level experience working with network devices from vendors such as Cisco, Juniper Networks, Palo Alto Networks, Fortinet, Sophos, HP, Dell, Aruba.
• Knowledge and understanding of firewall configuration concepts (zones, policies, IDP, AV, URL filtering, next-generation services, advanced services).
• Palo Alto Networks (PCNSA, PCNSE), Cisco (CCNA), or Fortinet (NSE4-NSE7) certificate is advantageous
• Required to already hold or be able to undertake an AGSVA clearance (must hold Australian citizenship)

What’s in it for you?

• Work with some of the brightest and best minds in Australia
• Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts
• Have the opportunity to be a mentor to future talent and develop our leaders of tomorrow
• Financial support and additional time off to complete professional development activities