About The Role

Provide premium technical assistance and support for Emerging IT customers on the Service Desk. This relates to all incoming queries and issues related to computer systems, software, and hardware.

To understand and focus on our company mission, team and individual goals are critical to the success of this role. This measures the quality of service, attitude and behaviours towards your role, inter-personal skills and adherence to SLAs. This will promote innovative thinking, being proactive and always questioning what you do.

Is responsible for all technical enquiries and must maintain a high standard of customer service.

To be included in a group of technicians that are rotated onsite that provide school support. Each rotation will be for a school term and will be rotated back through the Service Desk.

Skills Required - Key Skills, Knowledge & Qualifications

We have minimum standards so that we attract the right people to our business.

Everyone at Emerging IT plays a part to ensure we are a successful business.

We are a champion team, not a team of champions.

Our journey is about creating a state-of-the-art service for both our staff and our clients.

Do demonstrate some the following:

• Up to 2 years’ experience in IT / MSP service desk environment
• ITIL v3 Foundation experience / understanding
• Excellent written / verbal communication
• Working with Children’s check – Emerging IT will provide

Will be advantageous to have the following:

• Microsoft: Server, SQL, Active Directory
• Remote Desktop: Terminal Server, Citrix
• Virtualisation: VMWare, Hyper V
• Networking: Cisco, Aruba
• Cloud: O365, Azure, AWS
• Firewall & Security: Cyberoam, Cisco, Sophos, Juniper
• Messaging: Exchange, Google Mail, Microsoft 365, Teams