I appreciated their analysis initially and that they pointed out things missed by our previous IT provider, such as email cleanup. They continue to make suggestions to put things into, or keep in, order. They also quickly address issues that arise, often over the weekend before we know there is an issue. Overall, they do a great job meeting our expectations, and I have no complaints. Overall, they’ve been spot-on in finding solutions that work well within our budget. They have a quick response time and resolution of issues – I love them.

We hired Omega Systems to manage and support our IT needs, and they have been an outstanding partner for over 20 years. With their local presence and unwavering reliability, they have never let us down. Omega handles everything from server management and software licensing to security and all other IT processes, allowing us to focus on our core business with confidence. Our account manager serves as our main point of contact, and we also work with other leaders within the company as needed. Their team excels in communication, consistently demonstrating responsiveness and proactivity. What sets Omega Systems apart is their commitment to providing exceptional service tailored to our unique needs. I cannot think of any areas they need to improve.

From reliable 24×7 end-user support to round-the-clock monitoring, we feel more confident and secure knowing Omega Systems’ watchful eyes are protecting our environment and ensuring our optimal performance. Additionally, with access to a dedicated account manager, we receive personalized attention, proactive guidance, and ongoing best practice recommendations to keep our business operating seamlessly and successfully.

Our infrastructure was outdated, and we knew we needed a sophisticated and reliable IT provider to help modernize our technology. Omega Systems helped us upgrade our systems, and as a result, we gained access to a trusted IT partner that delivers 24×7 support as well as proactive recommendations around security and digital transformation. Not only does Omega Systems help safeguard us from advanced cybersecurity threats, but they back up their knowledge and expertise with reliable customer service, consistent communication and competitive pricing. They give us the confidence we need to ensure that both our and our clients’ sensitive information is protected and that we have the technology and support we need to maintain our daily legal operations.

Omega Systems seamlessly helped us migrate from locally-based to fully web-based tools, transitioning our internal support to external without losing responsiveness. Since partnering with them, our per device spend on purchase, install, and support has dropped significantly, response times for open tickets have improved, and overall satisfaction has increased. What truly sets Omega apart is their ability to adapt to major changes—whether it’s our growth, the challenges of COVID, evolving operating systems and tools, or even hacking attempts by foreign entities.

The most impressive thing about Omega Systems is that I do not have to worry about IT on an in-depth level. We are a construction company and need to focus on what we are good at and let Omega focus on what they are good at. Items of high importance are handled quickly to avoid downtime, and items of minor importance are handled with the urgency directly relating to the problem. With the nature of the ever-evolving threats, we need someone who can stay ahead of the curve and be proactive and not reactive.

Omega Systems has proven to be a valuable MSP and great support team. Whether our team needs rapid assistance, proactive guidance or just a sounding board, our team from Omega is always available to us. Their escalation structure is best in class. Issues get picked quickly and their help desk is fast to respond and resolve. Our relationship manager and access to top management when we need it makes a huge difference as well.

Our last managed service provider (MSP) just wasn’t doing enough to support us, so I started reaching out to my network for recommendations, which is how I came to know Omega Systems. We evaluated several similar IT providers, but I immediately felt comfortable with Omega – both with their people and their capabilities. Since engaging with Omega, our systems have been more stable, communication has been more frequent and transparent, and their support team has exceeded my overall expectations. With Omega Systems, everything makes sense. They do what they say they’re going to do – and that’s a lot more valuable than it might sound. I would highly recommend them to other companies looking for a trustworthy MSP.

On a championship team, you need to have strength on defense, in the mid-field and on the offensive line. Omega is our defensive line; they ensure everything works as expected, new features and enhancements are tested and rolled out, and ultimately that what should work does work when we need it to. With that level of defense, my offensive line at AAA can focus on core business goals and prioritize the tasks we usually don’t have time for.

The partnership of Omega Systems (previously The TNS Group) with Grace Institute of New York continues to assist our organization in providing on going productive IT Support services that allow us to continue providing the highest level of training to our participants. Our technology needs are reliable and efficient and their staff are very knowledgeable and provide excellent customer service to everyone in our organization. We have relied on this partnership to continue to get us through the many challenges we face with the ever-changing technology industry and feel that we have chosen the right partner to do so.

We needed a full network upgrade at St. Raymond Elementary School in the Bronx, NY. Chris Watkis at Omega Systems (previously The TNS Group) has done a phenomenal job working with us to get a beautiful new network, at a cost that fit our budget. The Total Care Plan has been amazing as well and gives us worry-free network monitoring well into the future. They have guided me through every step of the way and have been patient in answering all of my questions.
Chris has been instrumental every step of the way from brainstorming & pre-planning. to execution and deployment. The team of network engineers he has assigned to our school have been absolutely outstanding! Steve Hathaway and Juan have deployed our new network perfectly, never disrupting the day to day operations of our school, with patience & perfection. The Administration and the Pastor of the parish have been most satisfied with their quality of work.
I highly recommend Omega Systems no matter how large or small your network needs may be. We look forward to many years of worry-free technology thanks to Omega and their staff.

As the IT Manager at BODYARMOR, it is imperative that I work with an IT partner that has quality and dependable client service and project engineering teams that deliver. Their ability to meet the demands of a growing business and to provide the strategic guidance from a technical standpoint is invaluable. I consider Omega Systems (previously The TNS Group) to be an extension of our organization and I would confidently recommend them to any of our business partners, clients, and associates.

Omega Systems (previously The TNS Group) has consistently provided efficient and timely services for Seamax Capital Management LLC through their 24×7 IT Managed Services. They were also tasked with the design and implementation of a new Citrix infrastructure which in turn brought stability to our system. I would highly recommend them to any company looking into cost-effective IT services due to their knowledgeable and reliable staff who go that extra mile with a positive attitude.

It is an absolute pleasure to work with Omega Systems (previously The TNS Group), their customer service is second to none. The entire team always goes the extra mile, from Erika and Pete sitting down with us on several occasions to review and make suggestions to keep up with our growing organization to Steve being on site for several days as our office was being rewired and our new server and cabinet being installed. We cannot forget Matt, who helped us with updating our outdated IT policy. And a big shout out to all the support technicians, are ALWAYS helpful and ensure that the issue gets resolved timely and do it in a professional and courteous manner. I have had several of my colleagues; in the office and those who work remotely, comment on how efficient and professional all the support staff has been whenever they have contacted them. We would, without hesitation recommend them.

Allied Sinterings Inc. has outsourced its IT services for many years to keep our employees doing what they do best in making small structural components and not working on computer issues. Omega Systems (previously The TNS Group) was great onboarding us to the latest Hardware and integrating our software to work on these upgrades. Their staff stays on top of our needs and our people get their day to day problems solved in a quick and effective manner. Having 24-hour monitoring and a good secure backup plan gives us the confidence to run our infrastructure without worry. Thank You.

As the Director of Finance and Administration at SDC, I am responsible for the overall IT issues that a member service organization requires. I have been through several outsourced IT companies in the past, some better than others. When Omega Systems (previously The TNS Group) was contracted to be our IT vendor, after a thorough and detailed analysis of our requirements that was impressive, I was also quite pleased by the Knowledge of their staff and the depth of their skills, from technicians to engineers. They have been able to provide SDC with world-class solutions such as image-based off-site backup solutions to comprehensive plans for upgrading and maintaining our network systems. Would highly recommend them.

We appreciate that Omega Systems (previously The TNS Group) double-checks things. In addition, they go above and beyond their work because they care about our success. In that sense, they’re better than managed service providers we’ve worked with. Most of those service providers just do exactly what we tell them. They don’t ask clarifying questions, and they don’t get involved in the project at all. On top of that, if we make the wrong request, they’ll never get anything done.

The initial system review by the Omega Systems’ staff uncovered potential serious issues our previous IT support company was not even aware of. That level of expertise and attention to detail is what separates Omega Systems from all the other IT firms we’ve worked with.

We rely on Omega Systems (previously ACE IT Solutions) to address our firm's biggest IT challenges, from 24x7 monitoring and maintenance to ensuring reliable backup and recovery. Their response time, even on small issues, is second to none. They make every effort to get back to our staff quickly with guidance I know I can trust. I am never left wondering where things stand. Omega Systems' experts listen to my needs and concerns and do their due diligence to provide our firm with effective solutions that maximize operational efficiency.

Omega Systems (previously ACE IT Solutions) has provided technical guidance and support to our growing company for the last year. I’m extremely pleased with the level of support, technical expertise, and professionalism we have received. Omega Systems implemented technology solutions that have improved the efficiency and security of our network technology operations while keeping respect for our budget in mind.

Omega Systems (previously ACE IT Solutions) has worked hard to make sure our technology is secure and and working the way it should be so we can remain productive. Their extremely knowledgeable experts are well-versed in handling any unexpected issue that our business may encounter and the level of responsiveness we receive makes Omega Systems an integral part of our business.