During the past 29 years in this business, I can honestly say that I have more confidence in Accellis than anyone else I have worked with. Our last IT person had us using pieces-parts computers. Now, we are all using state-of-the-art Dell computers. Since we began working together, your consultants have proven that they are more than capable of handling any issue that comes our way.

Things have been working much better here since we were able to complete the software and hardware upgrade earlier this year. Our project was a tremendous success, and that is, in no small part, due to the assistance that we received from Accellis. There is a minor issue with the way that Prolaw transfers submatters to eDOCS, which will be corrected with the next Prolaw release (Prolaw 2017). It is good to know that we now have an off-the-shelf compatible configuration. When the new version is available, we will be able to upgrade our software without having to be concerned about special translations or customizations. That adds value to the upgrade we performed, which is likely to have an impact on this office for years to come. The fact that we were able to accomplish this at minimal cost, and to do so with confidence, supported remotely through the planning phases and on-site at the time of conversion by Accellis, is a continuing source of satisfaction to me professionally. The taxpayers of the City of Milwaukee will never be aware of the savings and operational improvements that were achieved on their behalf, and that is exactly how it should be. Feel free to use me as a reference, and our office as an example of how an update/conversion process can (and should) work with support from Accellis.

It is a real pleasure to work with Accellis and their highly skilled, professional, and friendly staff. They find and provide cost effective technical solutions to our business needs. Their quick response to address any technical problems that may arise shows their dedication and commitment to help us keep our business operations working smoothly. I highly recommend their technical services.

Accellis is fabulous to work with! Everyone at Accellis is very professional, knowledgeable, polite, helpful and above all, they are always available to answer any questions or fix any issues at any time, day or night. Our firm has truly benefited from all of the improvements that they have made to our computer network over the years. Without a doubt, I would highly recommend Accellis to any company who is looking for impeccable, invaluable service.

On behalf of our firm, I want to extend our thanks and appreciation to Accellis’ tremendous efforts yesterday in responding to the virus/worm that infected our network and workstations. I was out of the office when the virus hit but from what David, Jeff, Brian and others have reported, Accellis identified the nature and the scope of the issue even before we knew there was a widespread problem of any type. Accellis responded immediately and in force to root out the problem and restore our systems to working order in just a few hours – if not for those efforts, even we could see that the virus had the potential to shut us down for a much, much longer period of time.As Jeff said, we’ve wondered what might happen in an IT crisis, whether because of a virus, cyberattack, disaster in the server room, or other issue. Yesterday afternoon, we faced just such a scenario and Accellis more than proved it was up to the task.

I am writing this letter to thank you for your outstanding work on the Security & Risk Assessment. Your expertise and attention to detail were tremendously valuable.You joined us at a very critical time as we were getting ready to be audited as part of a risk assessment ordered by one of our major suppliers. You were able to quickly understand the objectives and priorities and make quality recommendations to improve our network and security processes. The quality of your work was recognized and appreciated by other team members. Not only did you thoroughly review our systems and processes, but you were also able to assist with reviewing and improving our IT and IS policies. As a result of your work and recommendations, we passed our recent audit with flying colors.Again, I would like to express my sincere thanks for your contributions. I look forward to the opportunity to work together again.

I am writing to recommend the services of Dan Mayor and Accellis Technology Group as a whole. Accellis provides our IT support, software consulting and has performed custom development work for our firm. We have found they have an excellent grasp of what is important to law firms. One specific project comes to mind, where Dan converted a legacy Abacus export into our Amicus Attorney database. We discussed our firm's overall goals, reviewed the legacy information and he prevented duplicate entries from appearing in the system. This process saved our support staff from essentially hundreds of hours of manual data entry and kept our system organized. For these reasons, I highly recommend Accellis for any application development projects in the future.

I want to extend our appreciation to your employees, especially Larry Horvat, for all the improvements they've made to our computer network. They've done a wonderful job of keeping us updated on what we should expect and how much progress has been made. We knew that by using your services that we would be improving the way we do business, but we did not know that the transition would be so effortless. We've been able to do more than ever because of the practical solutions your staff has successfully implemented.

Within the past month one of our computers was hit with a very dangerous virus and thanks to the Accellis team they were able to quickly shut our system down and immediately isolate the computer from accessing the server. If they had not done that quickly every file on our server would have been corrupted by the virus. This would have been disastrous to my practice. The same day this happened, Accellis had a representative on site and spent the entire day re-building the computer that was hit with the virus. Having an Amicus rep. along with network support is key. Colleen is always helpful and can answer anything I bring to her. The service Accellis has given my practice over the last 15 years has been excellent and I would recommend them highly to another company.

I would definitely recommend Accellis for a number of reasons, but there are two that stand out. The first is that you can always get through to speak to technician at the Help Desk. There is never a time when we have had to leave a message on a voice message system. Second, and just as important, is that next to our employees, our network is the life line of our business. Working with Accellis provides us with the support and technology that we require to operate day-to-day without worrying about down time...Accellis has exceeded our expectations in the time we have worked with them.