“With Tecala, we now have in place a valuable technology partner who will continue to work alongside us as we deliver future performances… “Their industry-leading technical knowledge and experience will ensure our IT infrastructure remains up-to-date and able to provide the support we require as a vibrant and growing organisation.”

“Compared to other healthcare providers we are well advanced with cloud, using the whole Microsoft stack. Tecala is an important partner securing and managing the day-to-day operations. For the same ICT cost base, we can cover about 30% more users with our services, because there’s more automation and smarts behind ICT service delivery now. Tecala allows us to do this.”

“We are a market leader in urban planning. We want to see meaningful outcomes for the community and our clients. We also want to deal with someone with similar ethics and market-leading capability in the IT field. Tecala is that company.”

“We’ve seen increased productivity as many manual tasks have been eliminated and turnaround times improved.””

“Tecala has played a pivotal role in helping HESTA achieve its technology goals, particularly when our in-house technology capability was limited. Our partnership has been instrumental in enhancing the employee experience, notably by helping us implement secure remote working arrangements and providing robust on-site support. In situations where our internal capabilities were limited, Tecala’s expertise and support have proven invaluable, ensuring the seamless operation of our technology infrastructure and empowering our workforce to perform at their best, regardless of location or circumstance.”

“The great benefit of working with Tecala is that they’re a local, Australian service provider, with a global understanding on cyber security, business continuity, and risk management trends. While keeping us up to date with our local and global regulation and compliance responsibilities, they provide a local 24-7 service desk to support our local teams as they go about their global operations. With Tecala working alongside us, we can be confident that our email security is world class. In situations where our internal capabilities were limited, Tecala’s expertise and support have proven invaluable, ensuring the seamless operation of our technology infrastructure and empowering our workforce to perform at their best, regardless of location or circumstance.”

“The relationship with Tecala has enabled us to get the outcomes we need from our automated platforms,” explains Wai-Lum. “They’ve enabled us to develop more streamlined systems and processes that require the manual input of fewer people.”

“By removing so many manual tasks,” continues Tricia, “Our teams are becoming more productive, which means they can handle more calls, engage with clients more effectively, and enhance overall customer experiences.”

“We are deeply committed to idea generation at IQumulate, and we encourage our teams to work on the business rather than just in it. The sales teams can now focus on proactive outreach and marketing, while client services teams can think differently and take on new initiatives.”

“The relationship with Tecala enables us to foster innovation and continuous improvement so we can continue to deliver exceptional service to our clients,” she explains.

Looking ahead, Tecala and IQumulate are continuing to deepen their partnership. Tecala is in the process of implementing a technology roadmap that will coordinate the delivery of new technology to support IQumulate’s business vision.

“We’re starting to have data management and cyber security conversations with Tecala now, as we look for new ways to work together,” says Wai-Lum. “When you have a relationship that is built on the level of honesty, trust and confidence that we have with Tecala, the sky really is the limit.”

“In 2015, HESTA undertook a strategic review of our corporate technology strategy. In doing so, we identified the need to partner with a right-sized technology company that embraced HESTA’s strategic direction and values – a partner who could provide thought leadership as a trusted technology adviser.
HESTA’s core values of partnering, passion and leadership were reflected in the Tecala team throughout the entire selection process, which showed us that they intuitively understood how important service delivery is to HESTA.
A key focus area for HESTA was that our future technology provider needed to understand the regulatory environment in which we operate in while being responsive to our changing needs.
While transitioning to an entirely new IT environment was a daunting task and involved co-ordination with multiple 3rd party providers, the entire Tecala team demonstrated time and time again that they had the leadership qualities, experience and capability to make this a seamless experience for the end users. Tecala has carried this approach through into our daily interactions and feedback received from staff has been extremely positive.
As we now start to execute our long term business goals, we are confident in our decision to partner with Tecala and we look forward to strengthening our partnership in the future.”

“With such a heavy reliance on Information Technology to deliver our services to our clients, it became apparent the more traditional management and delivery models were not working. Employsure supports its clients every step of the way and we required a comparable approach from our IT partner. In reviewing providers of Private Cloud Services, we sought a local Australian business who genuinely wanted to establish a partnership with our business. Tecala is locally owned and locally hosted and was immediately identified as a viable candidate. Their strong customer-first ethos and localised hosting capabilities was very appealing. Employsure’s IT team could realise the benefits of Tecala’s Private Cloud, without the concern of being lost in a larger entities platform, due to our highly efficient Private Cloud footprint. With personalised Service Delivery Management and 24/7 support, Tecala’s operations have done nothing but complement those of our team.”

“Our close partnership with Tecala has enabled Ivy College to truly emulate the IT-as-a-Service model. Their offering is flexible yet with a predicable expenditure modelling, insured by stringent Service Level Agreements, and delivered locally, by real people. As a bonus, we share the same corporate values – Tecala and Ivy both believe in delivering personal service, as and when our Client’s need it.”