Total Networks is highly capable and competent and provides advice and service to prevent problems instead of merely reacting to problems. Concern-free communication has been a hallmark of this partnership. Total Networks addresses concerns quickly and effectively in a non-technical fashion. They're highly capable, competent, and highly knowledgeable.

We are a rapidly growing company that needed to focus our resources on our core business services. We were looking for a vendor partner who could could provide Managed IT Services for our technology infrastructure, hardware, software, security, and employee helpdesk. We also needed to migrate company email and related services from Google Workspace to a full Microsoft shop. We received quotes from several companies who seemed more focused the either the managed services or the conversion project. Total Network delivered a competitive proposal with a level of expertise and confidence in accomplishing both for us. First step was to gather requirements for both the Managed Services takeover and the email/data/platform conversion project. Once finalized with target dates, the began by accessing our current infrastructure and installed and updated the necessary hardware for internal networking, firewalls, switches, wifi access points, phone switches, cooling fans, etc. All with hardware that is consistent across their clients for expertise in managing and servicing. Next they moved to workstations to update and install the necessary software and security for ongoing managed service. This allowed them to begin servicing our employees while working on the platform conversion project to Microsoft. They conducted this project in stages to accomplish the big email/data move to MS365, Sharepoint, Onedrive, and Teams. They tested an initial user conversion with success and then scheduled the all employee move during off-business hours to avoid any disruption to our business. Once completed, they conducted several training classes to get our employees familiar with the new email and data structure, along with usage of new applications like Sharepoint and Teams.

Total Networks helped us be entirely reliant on Microsoft 365. First, we discussed the project scope and defined our requirements. Since the team was already managing our IT system before the project, they were already very familiar with our system and didn’t need to do much research.

They helped our internal team determine the best file structure for us, so we were able to organize our files which are decades old. Eventually, we got to a good place where we could efficiently transfer to SharePoint and OneDrive, so Total Networks trained us on how to use those platforms.

Their project management was great. The team was communicative and would send us weekly updates through email detailing everything they worked on that week.

Aside from email, we also had regular video calls to ensure that we were all on the same page. Whenever we had a minor issue, we just sent them a ticket.

Total Networks was super supportive — they helped us figure out the best way to manage our files and how to be efficient but cost-effective.

Overall, Total Networks went above and beyond to ensure we were satisfied. We were always on the same page, and we had a very good working relationship.

We plan on continuing to work with them on other projects.

Total Networks does IT services for us; they’ve helped us migrate from desktop computers to laptops, including all the setup for our employees. Overall, we use them for everything regarding IT; they purchase our equipment and keep us updated on the latest virus and malware issues to have our security under control. Their dedication is outstanding; if we have a problem, they won’t stop until they find a reason and a solution to the issue. Overall, their communication is impeccable because it doesn’t matter who we speak to; everybody has access to our profile to assist with a personable approach.

Total Networks is attentive to our needs. We sit down every three months for a quarterly meeting, and we chat about the good, the bad, and the ugly. I really enjoy their responsiveness and their attention to detail. I truly appreciate all that Total Networks does for us!

Total Networks consistently shows up on time and brings their expertise to the table.

Total Networks understands our needs. They know us and we know them — we're like family. They're completely reliable, responsible, and respectful. I've recommended Total Networks to other companies that I've worked with, and they've had success in the relationship as well.

We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients. Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.

Total Networks has the expertise required to support a law firm’s IT needs. The owner, Dave Kinsey, has a management style and an honest focus on cost control and efficiency, which I respect and trust. I have no hesitation recommending the Total Networks team to service your IT needs.

When comparing the experiences of my recent managed services provider with Total Networks, the service was worlds apart….LITERALLY! After switching to Total Networks, I felt much clearer about the direction we were headed, better about the choices we made and I was actually experiencing the ease of doing business (the time savings) that the previous provider promised but NEVER delivered on. My time has truly been freed up!

Partnering with Total Networks has been the best technology decision we have made.