Having full access to all MIS folks from top down means I don’t have to worry about IT issues. Their speed of response and consideration of our time is what I like most about working with them. We moved our office into an ‘executive suites’ model and MIS folks, from upper management to the network architects, came in to assist with all things IT.

One of the things I like best about your company, is that there is “no box” when it comes to solving problems. MIS has a more diverse way of looking at things and finding creative ways to address our needs. When we have a problem or risk on the network, your group outlines not one, but multiple choices for us to resolve it and you explain the consequences, pros and cons of each choice. That process is invaluable because it lets us overlay business priorities to make good technology choices.
Your response time to emergencies has been fast. It’s just been so much better than anyone I’ve experienced in the past 24 years. I also appreciate that if I see something that could cause problems, your team is on it – they are ready and take charge. This is a huge step forward from our previous provider who had a tendency to wait until there was a major problem or system crash before addressing the early warning signals I reported.
Overall, I’m pleased with your service delivery and team’s responsiveness. I’ve already recommended your firm to others in our industry because I see the value that your program brings to minimize technology hassles, and when things do go wrong like updates or internet connectivity issues, I know you are there to help us through it fast and effectively.

The thing I love most about MIS Solutions is that they are never happy with the status quo. They are always striving to look for the best way they can service our business. It’s their mindset of constant improvement that has helped our network become more stable and reliable. When we do have problems with the Internet or systems, I know that they will respond to our needs.

The ease and convenience of how they handle my network is what makes working with MIS a pleasure. My business is located about 50 miles away and they handle my needs as if I were located right beside them. I do not have to wait on someone to show up on my job site to handle my needs. It is all about service and convenience, and MIS provides both.

I just wanted to take a moment to let you know how much we appreciate the outstanding service MIS Solutions provided to our firm. As you can imagine with the tax filing deadline, we have been very busy and were looking to finalize returns and extensions for a few of our clients on Monday. The excellent service of MIS and your team meant that we were able to provide the level of service to our clients that they depend on.

Hiring MIS is one of the best moves I have ever made.

Computers are the lifeblood of our profession, thus if they are down, we are down. Our decision to go on the MIS Greenlight Service Plan has proven to be a cost-effective solution. With a staff of 20, downtime becomes very expensive and I am glad to report that our downtime to be at a minimum since going on the plan. Problems are diagnosed and corrected before they cause costly downtime.

I really like being able to ask questions and know that MIS will share best practices on subjects like security, backups, antivirus, network standardization and simplification. I appreciate and rely on MIS’s “thought leadership”. If we have an issue, I know that MIS is there for me with options on how to tackle it from several different technology approaches. MIS is like a conductor for me on anything IT related. We lean on MIS’s experience and knowledge to get things done.