IT365 is professional, highly responsive to our needs and their technical support works well. If we’re running a seminar in New York, it’s critical that the technology works. We now feel confident that it will operate smoothly and, if anything does go wrong, IT365 is happy to help and fixes it quickly.

IT365 has brought us into the 21st century as far as technology is concerned. I’ve worked with a few IT companies but IT365 is definitely the best. They are extremely knowledgeable and helpful. Having their support has taken all the worry out of running the IT service.
IT365 introduced us to the fantastic VoIP system and saved us an enormous amount of money. We used to have ten individual lines and paid rental on all of them. Now we pay rental on just two lines and call costs are lower too. The service provided by IT365 is invaluable. They are absolutely brilliant.

IT365 provide us only with services that are really useful for us. They don’t try to sell us what we don’t need. They are genuine, honest and easy to contact. Their support takes away all the worry from us. We don’t have to think about updating or improving our IT system – they do all the work for us.

Our previous support company was too large and impersonal. IT365 provides an immediate, personal service which suits us better. They are literally ‘at our beck and call’. For us, the main benefit of dealing with IT365 is that we know professional support is at the end of the phone. Usually the problem can be fixed remotely, so there’s no downtime, but if necessary they will come in to deal with major issues. The service is quick and efficient.
We don’t have people in-house to deal with technical issues, so if there’s a major problem, like a server going down, we want someone to take over and solve it, quickly and cost-effectively. We don’t have the time.
The proactive health check is excellent for us. We need to have confidence that our network is working efficiently. IT365 give us a monthly report on the overall health of the system, so issues are spotted before they cause a problem. They also keep us up to date with anti-virus security and what we need to do to protect the system. We can just get on with our business.

When someone reported a problem I told them to log a ticket with IT Support 365, which they did, and the problem was fixed. They provide robust service.
The key points are the way IT Support 365 integrates with our organisation, both in Swindon and Bracknell, and that when it comes to costs, they are very competitive.