When it comes to establishing an effective IT infrastructure, consulting experienced professionals is the first and most important step. It is one we are glad to have taken with VC3 as they placed us in a position to better service our staff and the residents of our city.

So many people expect web-based services today, and a city or town can seem last century if the website doesn’t exist or feels obsolete. Many website companies give you a dog and pony show, make a lot of promises, and fail to deliver on them. Given the website outline we created, VC3 did a great job following everything that we wanted to include in our new website. It’s the only time I’ve ever designed a website where that actually happened. We could trust what VC3 planned to deliver to us and are extremely happy with the end results.

Regarding VC3’s day to day troubleshooting, their knowledge and timing are impeccable. Most of the time their IT staff can take control of our workstations and fix problems within minutes. More complex problems that require onsite staff are handled in short order. The staff is very pleasant and patient to work with each time we call. We receive calls from them to check up on us from time to time once an issue is resolved. Response time to emails and chats is almost immediate. We are very happy with our choice and feel that the service provided is well worth the monthly fee.

I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.

Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market and have served us well.