- IT Support LA, led by Yuri Aberfeld, has served the Greater Los Angeles and Ventura County area since our founding in 2002. Because of the unique internal environment, policies and procedures Yuri set up, we were able to quickly adapt to the changing environment presented during the COVID crisis of 2020, and while managing 2000 devices, were able to safely and seamlessly shift nearly our entire client base to work remotely, with secure and reliable connections.
In addition to this, the company has established a plan of action to move customers completely to the cloud, independent of geographical constraints.
This has required us to invest a lot of time into learning Cloud administration and Cloud migration, in addition to cloud security. The company has been nimble enough... to get out of the initial COVID panic, adapt and adjust to our clients’ needs, providing even better IT experience, and starting Q3 of 2020 to start building the cloud practice we launched in 2021 to identify, strategize and move customers to the Cloud.
We anticipate more than 30% migration by end of 2021. The ability to quickly react and adapt to the changing trends of our industry, has strengthened the company's relationships with its clients and increased revenue as the company grow by 10% revenue and 30% profit margin from 2019, and this is during COVID.
During the COVID lockdowns in Los Angeles, many companies of all types have shown a degradation in both the quality of their service as well as their response times. IT Support LA has managed to cut our responsetime to our customers almost in half: from an average 30 minutes to 17 minutes, because we adapted quickly to ensure that no client would feel that the excellent service we provide would suffer. In doing so, we not only prevented any lapses in the quality of our service, but actually improved upon it.
IT Support LA was founded with these simple tenets in mind:
Our vision is to pioneer a paradigm shift in the IT industry by redefining the customer experience through effective communication and positive interaction.
Our mission is to break the norm and provide unparalleled IT services aimed at creating a positive customer experience which results in lasting relationships.
Our core values are cemented in fairness, honesty, integrity, teamwork, respectfor our customers and employees, effective leadership, gratitude for all we have, and a commitment to helping our community.
Our purpose is to provide solutions to common problems for our customers, employees, and community, while being recognized for our commitment to motivate others to do the same.
Every step and policy modification we have taken since the beginning have been to reinforce and embed these tenets into our working environment. This is all in the service of enhancing the client experience: No ‘Geek Speak’, just plain and clear English so that all customers in our care feel comfortable and secure knowing that we not only understand their concerns, but have taken them well in hand.
We provide our clients with award winning IT at a very lowcost. We like to say the “We offer Ferrari performance at Ford prices.”
We have no fear of putting our own profitability on the line. Clients receive IN WRITING our 100% Money Back guarantee, but the most important thing is that we do not do ‘Hard Contracts’ – we have a month to month Service Level Agreement (SLA), and our clients can cancel at any time. The Industry Standard is a contract for at least 1 year, but as many as 5 years. If we do not perform with excellence, clients can quit AND get their money back. When you combine that with our version of HaaS (Hardware as a Service), where the client owns the hardware we install – not us (most MSPs offering HaaS maintain ownership), we have a LOT to lose if we do not perform.
IT Support LA has been activein our community through the years, serving on advisory boards for several local charities and organizations. CEO Yuri was recently named to the Board of Trustees, of The San Fernando Valley Bar Association, with whom we have been involved as a longtime ‘non-attorney’ member, and we regularly publish IT and Cyber Security articles in their publication ‘Valley Lawyer Magazine.’
IT Support LA continues to be a ‘good neighbor’ to the community that has embraced us.
It is just this philosophy that has made IT Support LA an award-winning MSP:
o 2 Years awarded Best IT by the Small Business Expo
o Awarded 2nd best company of any type in the US by the Small Business Expo
o Awarded Best IT in California by Channel Futures
o 3 years listedas one of the Top 501 MSPs in the World by Channel Futures
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