We are a small, private business that does not have in-house IT help. We hired Decypher Technologies to assist us with our IT environment and cybersecurity in our office and for our remote staff. Decypher also supplies the hardware that our staff uses so if any issues do arise, their technicians step in and make sure everything is resolved quickly. We always experience a quick turn-around time, and they ensure we are well taken care. We never have to take the time to find a local repair service which is a real time and money saver!

It is also awesome speaking to a real human when we need technical support! Decypher doesn’t use confusing phone prompts or long holds with terrible music. When we call, someone answers the phone and makes sure we get the best assistance with our issues. Decypher’s team takes the time to explain everything they are doing in a way I can understand and they document every step so nothing is left unresolved.

We recently discovered that we had been hacked after receiving an email from our bank, which was completely unsuspecting of a breach. The hackers were inquiring about making a wire transfer over over $100K, and the email appeared to have come from me to our head of banking. It was when I saw her response to an email I never sent that we realized the breach had occurred. As a small, non-profit organization this would have been a devastating error. In crisis mode, a colleague referred us to Decypher Technologies.

The swift and expert response that we experienced, particularly from Farr, James and Ben was nothing short of phenomenal. Our technician Ben was able to quickly find out the extent of the breach and shut it down immediately.

Aspen Film recovered from this breach thanks to Decypher’s expert team. We could not have been more pleased with the outcome and were blown away by how fast and efficient the process was.

Decypher Technologies and Mike Tackett in particular, have been integral partners with Palace (Construction). They have helped us advise our clients on initial RF testing and to incorporate design for radio amplification in our projects as opposed to getting all the way to the end of a project and finding out that it’s required for CO. Decypher provides solutions that saves us money and time. We know we can count on them on any of our projects.

After our staff members began receiving multiple email phishing scams, we decided to take advantage of the lunch and learn educational opportunity that is provided under our Managed Service with Decypher Technologies. This offering proved to be a great value to us, ensuring our staff was well informed about how to recognize these attempted phishing attacks, what to do when they receive the malicious emails and reducing the chances of a successful attack.

We are located in the Vail Valley and our IT needs have been seamlessly handled remotely by Decypher’s Helpdesk Technicians. They have trained us on how to use their Helpdesk and service ticket system efficiently. And because of our unique needs as a public organization, Decypher has been able to assign us a dedicated tech who knows our infrastructure well. This individual’s personal experience with our system enables them to arrive at a solution very quickly.

We value the customized service that Decypher Technologies has been able to offer us as it relates to our business needs and security preferences. They truly look out for the best ways to address our needs without hindering our business capabilities and operations.

The amount of troubleshooting that Decypher’s Help Desk can do in a day has really benefited us, as we have 100+ Brokers/Staff in multiple office locations. The support process is smooth, and everyone there is personable and easy to work with. The entire team that Decypher has built allows them to diagnose issues with a high level of expertise that we wouldn’t find using a single IT person. Having the ability to lean on the expertise of the entire Decypher team has made our network strong and reliable.

Thank you Decypher Technologies, for helping my design firm transition to working from home! The process was seamless and stress-free from our side of the equation. We so appreciate the personal attention from each of you and your excellent team of technicians. We feel very cared for and supported.