- I-M Technology, LLC's mission is to make technology an asset to your business and not a liability. We will take away the headaches and frustrations of IT management and replace them with the confidence in knowing that a knowledgeable, caring group of people are taking care of this for you.#MSP Select USA
MSP Select USA 2023. Every year, Cloudtango honors the most successful managed service providers. For 2023, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, I-M Technology, LLC demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
20+ SMB SME
- VoIP, Virtualization, SharePoint, Networking & Wi-Fi, Managed IT... and 3 more
- Mitel, Microsoft, Cisco, Avaya
- Norwich, United States
I would strongly recommend I-M Technology. When I first got the estimate of the cost to have a company come in and basically outsource what used to be handled in-house (but wasn’t working), it was more than I would’ve expected. What I’ve found however is that it’s the best money that I spend each month. It keeps things running; it keeps my payroll down because I don’t have to have additional staff people. I have recommended I-M Technology to other people and when they call me and say that they’re not so sure about this, I say step off the diving board, I think you’ll be really happy.
The thing that I like the most about I-M Technology is that we know everybody, so when we have an issue we’re speaking with people we’ve met and we know and feel confident with. We’re kept informed of possible options for either replacing our computers or improving/enhancing what we’re doing and all of the services that I-M offers.
Working with I-M since 2005 has created efficiency at Martin House because we didn’t really have any before. I mean people were just writing on paper. We were using computers like a typewriter before we had I-M. It has certainly enhanced our efficiency, no doubt about that.
By partnering with I-M we can be more competitive with other agencies that do similar things. We can communicate in ways that funders or donors want to see. It gives us credibility to be able to use the tools we have to communicate in a professional way.
I-M Technology’s staff are very responsive and knowledgeable. Every business has their specialty. Whether you make pizza or install alarm systems, you can’t be a jack of all trades and as things become more and more specialized and knowledge intense, you need someone who similarly embraces their industry’s technology, grows with it, and evolves with it, then they can be the provider that somebody like us needs. Whenever there is someone that needs similar services that we get, I am more than happy to suggest that they give I-M a call and add them to their list of vendors.
We had done some price comparing before signing on with I-M Technology, LLC. While others were a little cheaper, I-M Technology's services were much broader and would save us money in the long run. One example is how I can have I-M Tech spend the time talking with technical support to solve problems with the software programs we use. That saves a huge amount of time and headaches for me and my staff so we can spend our time doing our jobs.
The thought of losing our data or having it compromised is frightening. If that happened it would seriously affect our ability to serve our clients, prevent us from providing quality care to our patients, and would cost our business time and money. Having a professional make sure we are protected in multiple ways is not only a comfort but a necessity.
Monthly maintenance costs from I-M Technology, LLC have been higher than with our previous IT service provider but their service is far, far superior, both in quality and scope. The professional and personable service technicians at I-M Tech are all competent and efficient, responding quickly, avoiding wasted time for my staff. I-M Tech service includes advice and support for all our electronic systems AND they will contact our software vendors' support staffs for us when there is a problem. This level of service has freed up my people to spend more time on the work of caring for patients and improving the efficiency and profitability of the practice.
As it turns out, my IT costs with I-M Tech have not been significantly different than with our previous provider because they charged me an hourly rate for on-site support which discouraged me from asking them for help when I really needed it, incentivized onsite repairs and led to unpredictable additional charges, above the monthly rate.
With I-M Tech I now have dream-come-true support with no fear of additional charges, and no hesitation about calling for help when we need it.
Our office went through an intensive system upgrade as well as moving to a new location in 2010. During this time I-M Technology came on board and has been instrumental in all key phases of our projects. From implementing a multi-location EMR system to mapping out infrastructure in our new location I-M Technology was present.
The staff at I-M Technology has been a call away no matter the problem. The way they are able to dial into any unit at the first mention of a problem has been a wonderful time saver. Most problems are able to be corrected within a few moments. Being able to submit problem tickets on line also allows for staff to continue on with office work. There is no lost time waiting on hold or attempting to work with the tech to troubleshoot the problem. They can just go straight to the problem and fix it with little to no disruption to the staff.
Stuart Bryan continues to be available to answer any questions or find solutions to any concerns that arise. After working with Mr. Bryan over the past five years I know whenever an upgrade presents itself in the office he is the first and only individual I need to turn to to see the project done in a proper and efficient manner.
After five years of IT projects I know that by bringing I-M Technology on board allowed the project implementation to run on time and with minimal disruption to the working of our office.
In closing I would like to say having I-M Technology work with us is a decision I have never regretted. I know when the time comes in the future for any type of system upgrade I-M Technology will be the first ones I call.
Stuart and I-M Technology have served and protected the information technology needs of Madonna Place for over 12 years. As the Finance Director of this small non-profit agency I am responsible for several administrative roles, with IT as one of my greatest areas of concern. Knowing that the IMT team is managing our computer systems gives me great peace of mind. IMT monitors and updates our server, computers and laptops; alerts us to potential risks; and provides us with timely and affordable solutions when necessary. The folks at I-M Technology have always been thorough, friendly and professional in servicing our IT systems. I highly recommend them for your IT needs.
We have been using I-M Technology as our IT Company for the past 3 years or so. Over this time period it has been a pleasure to work with them. They are easy to work with and very knowledgeable in regards to both hardware and software. Recently they helped us make the transition from local Exchange to Microsoft Office 365 online for Business with SharePoint. We have found that having our email accessible from any device anytime has been an immense help to our business and having the latest MS desktop suite means that everyone in the company is running the same version. SharePoint was the driving force for our move. It has given us better project management and employee collaboration from office staff to the techs in the field. I-M Technology made transitioning to the cloud easy and painless. It truly has been the best move for our company.
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