ETC TechSolutions

ETC TechSolutions
ETC TechSolutions is one of the fastest growing Managed Services Providers (MSPs) in Ohio with a mission to provide every business with the technology resources to empower their own success. We work with our partners to provide an economical scalable solution designed to increase user productivity and maximize their investment in technology with proven best practices.
#MSP Select USA

MSP Select USA 2024. Every year, Cloudtango honors the most successful managed service providers. For 2024, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, ETC TechSolutions demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.

15+ SMB

VoIP, Networking & Wi-Fi, Microsoft 365, Managed IT, Data Storage... and 3 more
Microsoft, Webroot, Cisco, VMware, Intel, +6 […]
Akron, United States

ETC TechSolutions Reviews

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Our clinic relies heavily on technology to operate our business, and we thought the one-man IT guy we were using had us covered; we were wrong. We could never get ahold of him to help us with our support issues and he would not learn the new advances in technology. We knew that to stay innovative in our industry a change needed to be made.
After we met Emerson, we knew right away we had the right team. Emerson and his team provided us with a plan to improve our network and implemented this with little interruption to our daily operations. The whole team at ETC is knowledgeable, quick to respond, and provides excellent customer service. ETC is always learning and making sure we have the right solutions as technology changes. ETC is the partner of choice for us and we would recommend them to anyone looking for a technology partner!

Dr. Michelle Messner, DVM Owner
Creekside Animal Clinic

As a small business, we knew that to operate efficiently we needed a knowledgeable and fairly priced technology provider that we could rely on. We did not have the tools in place to help our business thrive, which caused us 2 or 3 hours of downtime. ETC's managed services is exactly what we needed to know that our systems are being protected 24/7. The entire staff is friendly and quick to respond with a solid solution to every support request. The greatest benefit of having a partner like ETC is that computer interruption is almost nonexistent. We chose to partner with ETC 11 years ago and have been beyond pleased with their service. We will be a lifelong partner!

Joyce Crocker, President
Performance Hydroblasting Inc.

We are a small business that had no real IT support and were using a backup solution that was not tested or setup properly. After taking over the business, I would be up at night realizing how dangerous this would be if a disaster were to hit us. No one in our business had the knowledge or were qualified to handle our IT needs.
That's when we were referred to ETC. Emerson met with us and expressed his concerns that we did not have a secure, reliable technology solution in place. He provided us with the perfect solution and a very reasonable price and we decided that ETC was the partner for us.
We have not been disappointed with ETC's team or services. Working with ETC has been very beneficial on so many levels. As our business changes, our needs change and the team at ETC always recommended the right solution and equipment we need to keep our business up and running. They are super-fast at responding to any of our support issues or concerns. I would definitely recommend ETC to anyone looking for partner who is focused on you and your success!

Amy Herston, Vice-President
Rainbow Rubber Extrusions

As CPAs, our business is entirely reliant upon technology to provide our clients a high-quality product. In the past we had used a combination of personal experience and other technical ‘experts’, who ended up lacking the knowledge, availability, and reliability. We were unable to access client files at times which caused our business significant downtime. ETC is the right partner for us and we would recommend anyone looking for a trusted advisor to choose them! They are incredibly knowledgeable and provide us with the right solution to help our business grow. ETC has allowed us to focus on our clients and not wear the hat of ‘technical expert’ and CPA.

Laurie Price, Owner
HHL Group Inc.

Prior to ETC our business used an individual who was sufficient when the business was smaller and the world was not as connected. ETC was able to create a more stable IT environment with superior back up and security. In addition, since our acquisition in 2015 ETC has been very flexible with integrating with our parent company and satellite operations. ETC’s strength is focusing on its customer’s needs and bringing forward workable solutions. ETC also stays current on technology trends and security threats and proactively communicates opportunities and exposures. For any business that does not have its own IT department I would recommend incorporating ETC in your search for an IT partner. Emerson and the team are passionate about providing great support and helping businesses stay focused on their core business competencies and not IT issues.

John Hazlett, CPA, Controller
H&S Tool, A CLIMAX Company

Like most small businesses we were struggling with simple technical issues. We would call our IT guy who was unable to meet our needs in a timely fashion, and often he seemed in over his head. The straw that finally broke the camel’s back was when I was unable to access files and print between our two buildings. We were referred to Emerson and his team by another company in the area. ETC was not only able to resolve all our issues but they provided us with a cloud based solution that allows us to work from anywhere! They are always willing to respond to our needs, and they have taken the time to learn how our business operates. They then use this knowledge to recommend new technology that helps us work more efficiently! I would without doubt recommended anyone who is looking for a knowledgeable, friendly, and fast IT provider to call ETC TechSolutions!

Lisa Devenport, Operations Manager
Barberton Tree Service, Inc.

As a small business, we struggled to keep up in the tech world. When a computer problem arose, we were helpless and overwhelmed. Our website was severely ineffective and outdated. We had no plan in place for preserving our data and its security. After a few computer repairs by friends, family or sketchy companies, we stumbled onto ETC Tech Solutions. Emerson and staff are very knowledgeable! It is so reassuring to know that we can focus on what we do best and leave the “tech stuff” to them- they are now an extension of our operations!

Chuck Conrad, Owner
Conrad’s Heating and Cooling

As a law firm our main goal is to provide our services to our clients. We rely heavily on technology and when the technology is not readily available it results in lost productivity. We were often switching to different IT Companies because they were unable to provide fast reliable services. These companies also lacked communication with us which made it very frustrating for us to work with them.
We met with Emerson and conveyed our pain points with previous IT, and he gave us his word that ETC would be able to deliver. ETC delivers reliable service and provides exceptional customer service. The requests we submit are addressed promptly and we often receive a follow up phone call from either a team member or the CEO himself! The entire team can discuss with us our needs, changes, and requests and provide us with the correct solution.
Our firm can now rest assured that we are covered when it comes to our technology. The office runs efficiently and we are avoid downtime! We would highly recommend anyone looking for a knowledgeable, responsive, and reliable partner to contact Emerson and his team!

Shannon Sorensen, Esq., Partner
Shifrin Newman Smith Inc

We had a home-grown IT network that was just not working for our business. We had a phone system that was old and problematic, our credit card reader failed the last PCI security test, and our network was unsecure and unstable.
Right before our office was getting ready to move, we were invited to attend a Cyber Security seminar where Emerson was a speaker. After hearing about the latest threats in cybercrime and what could happen to our business if we were a victim, we knew we needed to make a change. We met with Emerson who reviewed our company workflow, our needs, and where we were the most vulnerable. Emerson and his team built us a layered security plan to protect us from today’s cyber criminals. We upgraded our phone system to a Hosted Solution where we can customize just about anything. Our new network infrastructure is business class, secured, and will protect us from today’s cyber criminals.
ETC’s support staff is responsive, knowledgeable, and friendly. It is a pleasure working with a company that keeps us secure on the big web and can take us into the future.

Debbie Davidson, Managing Partner
SprayWorks Equipment Group LLC.

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