“I recently worked with OPUS for our MSP transition, and my experience was positive throughout the transition process. The accounts management team were very helpful, we face lot of challenges during the transition and with the help of their experienced team they made it very smooth. Their services include Cloud services, network management, Hardware solutions, and Technology support also I was impressed with their expertise in IT services. They completed timely delivery and prompt communication throughout the Transition process.
Pros: •Professional and experienced team
•Quick Response
•Escalate the issue quickly

Overall, I would rate their service 4 out of 5 stars because we just started with them and would recommend them to others. They are a great choice for small businesses, enterprise-level support”

“We are a large charity with several hundred employees. We have used Opus for our telecoms and mobiles for a number of years. We have recently migrated to Microsoft Teams (operator connect) for external calls and the Opus team, Jerry/ Tom and Sally, have done a fantastic job. Our Account Manager is Kris Graham and he was very consultative during our RFP process”

“Kris Graham has been our Account Manager for our global 8x8 Contact Centre for over three years, and we couldn’t be happier with the service he has provided. Throughout our partnership, Kris has consistently demonstrated exceptional professionalism, depth of expertise, and a genuine commitment to our success.

He has always proactively addressed our needs, ensured that our contact center operations ran smoothly, and provided valuable insights that helped us optimize our processes. His responsiveness and attention to detail have made a significant difference in our experience with 8x8, making him an invaluable asset to our team.

We are happy to have renewed our partnership, thanks to Kris' dedication and the strong relationship we've built. We look forward to continuing to work together.”

“My experience with Opus has been exceptional from beginning to end. From the initial meeting with Russell, David, and Andrew, it was clear that they truly listened and understood my needs. Their professionalism was evident at every stage, from the consultative process to the creation of a detailed high-level design. Alex’s management of the telephony deployment was exemplary, ensuring a smooth and efficient process, even with the complexity of coordinating 35 sites across mainland UK. I would highly recommend Opus to any organisation in need of first-class service, they are not just a supplier but about forming a partnership.
Pros:
•Professional and experienced team
•Quick Response
•Escalate the issue quickly

Overall, I would rate their service 4 out of 5 stars because we just started with them and would recommend them to others. They are a great choice for small businesses, enterprise-level support.”

“Opus Technology provided outstanding support in delivering Golding Homes' 8x8 service on time and to our requirements, including those which were adjusted along the projects timeline.

Nathan Berry was exemplary in providing clear and consistent technical support for those who had a technical background and those who did not. His persistence was greatly appreciated to ensure that any obstacle was overcome.

Vicky Hazelgrove provided fantastic management of the project to guarantee that all risks, issues and decisions were clearly understood by all and that all timelines were adhered to.

Paul Allen and Tim Frost provided great support during initial scoping, covering all our queries at great length so we were confident that choosing Opus was the right choice.

Also thanks to Suba, Nicola and Martin, though their part was small within the project that did not diminish the standard of their work.

Golding Homes would definitely recommend Opus Technology as a not only a great supplier of services but partner to work with”

“I have been working with Opus for 4 years now, originally taking telephony and connectivity services which at the time created a considerable saving against our incumbent whilst providing a far better service across my 40 branch estate.

Working with Ben Murphy, we recently enquired about energy services having seen an increase in recent years. Despite our contract not being up for 1.5 years, Opus and team were able to go to market on our behalf returning a 12% annual saving for when our contract does come up.

Great service and happy to continue our relationship.”

“Partnering with Opus has elevated the perception of the Unite IT team within the organisation. The kit is fantastic and the service and support from Opus is excellent. It’s an amazing piece of kit, there are no issues and we have full redundancy between our London and Newcastle data centres which we have tested and all works fine. If either system is shut down the other kicks in. We have many occasions when offices need to be closed and we simply redirect to the head office – everybody is extremely happy with the system.”

“The team at Opus hits the mark with a blend of customer service and delivery focus. Our account manager is very proactive and also a nice guy. In all the time we have worked with Opus we have had a mutually beneficial working relationship so we were happy for it to continue.
It has been a pleasure and having confidence in the Opus team from account manager through to the project and technical teams has enabled me to both sleep better at night and focus on other areas of the business which need my attention. The technical support team are great. They always answer the phone and call you back when promised.”

“My experience of Opus has been great. They have not been pushy at all and their engineers have been excellent.
The Opus engineers are happy to take calls directly on their mobiles when I need help and advice. Upgrades have been seamless and you cannot put a price on that.
Opus have been great and I wouldn’t look elsewhere. Their advice has always been good and when you want something, it always gets done. They don’t oversell and just do what they say on the tin.”

“Opus are always very responsive in providing support for our telephone system and that of our tenants. They provide sensible help and support, often fixing issues remotely.
Opus is well resourced and capable of integrating a wide selection of communication solutions. Our account manager is enthusiastic and knowledgeable, with a good understanding of our organisation’s priorities. He has provided good advice and suggestions about additional services and solutions for us.”

“We liked the Opus team from the first meeting, they were very friendly and approachable. We wanted a simple solution that allowed us to make free calls between the London and Glasgow offices. Opus understood our requirements and delivered a proposed solution that met both our operational and financial needs, given we are a not for profit organisation. Opus were able to offer exactly what we needed. They demonstrated the proposed telephone system and offered us a range of handsets.
The installation was good, especially when we moved our London office recently. The Opus project management team were excellent and prepared weeks in advance. The system was moved out of hours at the weekend so that everything was up an running the day we arrived at the new office.
Opus have been great and everything has gone smoothly. Any issues we have had and I think there have been only two, which were related to the telephone exchange, have been dealt with very quickly and we have been kept well informed of the progress. I would be happy to recommend Opus to other organisations.”

“We badly needed to update our telephony system for the 21st century, to take advantage of the latest functionality, without the costs and disruption of re-cabling across our three sites. Opus offered us the most cost-effective solution and it fulfilled every one of our
requirements.
We are delighted with our investment in the new system. We’re already saving time and money, and have learned quickly how to make the new telephony features work for us. It represents an excellent solution for a busy school such as ours. Opus proposed an excellent solution, they advised us well, implemented the new system efficiently and continue to offer all the support we need going forward.”