“Connexion’s managed service works in the background ensuring our system is available and secure. So for instance, if we forget to do a daily backup, they call us to remind us to do one. They also run a weekly back-up remotely to provide additional cover.
In the last two and half years we have never had a problem. In comparison with all the other work challenges that we face day to day, we have never had to worry about our IT. We can therefore dedicate all our time and effort on helping our clients.”

“One common problem we had in the past was the conflict between our IT infrastructure support and key software applications providers where one blamed the other for problems. Now that Connexion take ownership for solving these issues we no longer need to be involved.
The Connexion managed service certainly has been a significant step up from where we were before. The proactive nature of the service means that we feel more confident that IT will support us and we see far less unscheduled downtime. In addition we often have to work late or at weekends to complete estimates on time, and the out of hours service has been a tremendous help in ensuring we meet deadlines.”

“From the start Connexion’s approach was very different from the other suppliers we talked to.
Instead of taking the easy route of replacing what we had, they listened to what we needed as an organisation and suggested something more appropriate. Not only that, but they invested a significant amount of time reassuring our whole team of the viability of the solution and demonstrating the effectiveness through pilot systems.”

“We gave Connexion the challenge of finding us an appropriate infrastructure solution. We were impressed with their professional approach of ensuring that any solution design was aligned to our business objectives and then following this up with a systematic plan and implementation process.”

“We made an immediate £10k saving but when you add the savings in support, maintenance, staff and everything else it adds up to much more: probably the cost of a full-time IT guy at about 30k a year for three years.”

“IT is fundamental to our business. IT supports and underpins every element of what we do from Finance and CRM to email, office tools, information portals and websites; so we need it to be dependable and stable. However, we are also a rapidly growing and changing organisation so we also need IT to be flexible and capable of adapting to change.
Marrying these two elements of dependability and flexibility can often be a challenge but with Connexion’s help we are managing this successfully and providing an IT service that supports business growth.
I could not fault anything that Connexion had done or any of their operational procedures.”

“Connexion have ensured that we continue to be able to provide a seven day a week operation for our general visitors, public programmes and education services.”

“Connexion have helped ensure that Crescent Pharma operate to the highest data security standards and MHRA data integrity requirements are being maintained.”