- Description:
- Spherica is a UK-based, automation-first IT Managed Service Provider. With more than a decade of experience across both public and private sectors, we help organisations transform their IT from reactive to strategic, ensuring business efficiency and productivity. Our mission is to enable businesses to achieve more with technology by optimising automation, AI, and machine learning to achieve tangible outcomes.
At the heart of our approach is ServiceHive, our AI-powered, automated Service Desk solution - www.servicehive.io. ServiceHive elevates the performance and quality of traditional 1st and 2nd line Service Desks by accelerating Incident and Request resolution, which in turn significantly enhances operational efficiency. By leveraging automated workflows, predictive issue detection,... and intuitive self-service capabilities, ServiceHive streamlines repetitive tasks, accelerates response times, frees technical teams to focus on more value-added initiatives, and ensures users receive reliable, consistent, and superior support, 24/7.
As a complement to ServiceHive, Spherica can deliver technical resources to support organisations that either do not currently operate an in-house service delivery function, or as a tangible alternative to existing, poorly performing outsourced arrangements. Our services portfolio is comprehensive and delivers the peace of mind needed to ensure business runs smoothly.
Our Services:
ServiceHive — Our automated AI service desk solution Process Automation
ITSM
ESM
24x7 Managed Service Desk Services
24x7 Managed Network Services (NOC)
24x7 Managed Cloud Services
24x7 Managed Infrastructure Services
24x7 Service Management Services
24x7 Modern Workplace Services (EUC)
24x7 Managed Cyber Security Operations Centre and SIEM Services (CSOC)
Technical Consultancy
Identity and Access Management (IDAM)
Professional Project Services
Project Management
Cyber Security Risk Assessment Services
Network Assessment Services
Cloud Cost Optimisation Services
WiFi Assessment Services15+ SME LE upGrowth ISO 27001 ISO 9001- Services:
- Virtualization, IaaS, Email Security, DevOps, Data Storage... and 15 more
- Partnerships:
- VMware, Barracuda, Check Point, Cisco, Dell, +11 […]
- HQ:
- Birmingham, United Kingdom
- Tel:
- 0845 862 1794
- Website:
- Visit Website
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
“Working with Lambert Labs has been a pleasure — they are incredibly efficient, highly responsive, and consistently deliver smart, effective solutions. Their support has helped us bridge key technical gaps in our projects, making them an invaluable partner.” Read More
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