“Meriplex—it wasn’t that hard to keep us a happy and loyal customer! The IT company you acquired, CPI Solutions, did it seamlessly for years.

When Meriplex took over, service plummeted immediately. We were never assigned an account manager, meaning there was no point of contact, no accountability, and no one ensuring our needs were met. Response times became unacceptable, and unresolved issues piled up with no clear resolution. The breaking point came when Meriplex left our entire company down for over eight hours due to a botched firewall transition. Their team was completely unaware of the change and had no plan to resolve it. After hours of waiting with no answers, I had no choice but to seek another IT provider, who fixed the issue within minutes.

When I raised my concerns, I was met with silence and indifference. I escalated multiple times, but my complaints fell on deaf ears.

And now? Instead of acknowledging their failures, Meriplex has trapped us in legal disputes over termination fees they refused to disclose upfront. They deceptively got us to sign a new contract by bundling existing services into a cybersecurity proposal—without making it clear we were committing to an entirely new agreement. These fees were never mentioned during our 60-day transition period but conveniently surfaced only after we had fully exited their services.

Meriplex represents everything wrong with IT acquisitions. CPI Solutions ran a highly responsive, customer-first operation for years. Meriplex had one job: Don’t break what was already working. Instead, they have shown zero accountability, poor service, and predatory contract practices.

If you’re considering Meriplex, learn from our mistake and look elsewhere. We would have gladly remained a long-term customer had they provided even a fraction of the care that CPI Solutions did—but instead, they drove us away and are now trying to squeeze us for fees.”

“With SD-WAN in place, we can now start planning how to make widespread application and technology improvements because we have a flexible and robust solution that support those goals.”

“Other provider solutions were complicated in terms of its usability and did not offer a very clear picture. The Meriplex DRaaS solution offered simplicity in terms of its administration, operations, and visibility.
With a backup disaster recovery location for our primary ERP system, Meriplex gives us the ability to meet our RPO/RTO objectives to the business.”

“Network outages were impacting our business as they were preventing connectivity to our carriers and customers, but the Meriplex fully-managed solution, with NSX SD-WAN by VeloCloud, eliminated these occurrences and put our confidence back in our network.”

“We´ve seen a decrease in the complexity of our network. More importantly, Meriplex is managing our VMware SD-WAN environment for us. That has greatly improved our ability to troubleshoot and diagnose issues with a real-time proactive monitoring solution.”