- Description:
- Risc IT Solutions are Cloud experts. We were pioneers of Cloud Backup in the UK and over the last 21 years we've built our company on a foundation of trust, knowledge, experience and a dedication to delivering first-class support.
We deliver added value cutting edge Cloud and IT Solutions and have helped thousands of companies like yours work better, together and more securely through: Data Protection, Business Productivity, IT Infrastructure, Data Security and Compliance.20+ SMB SME Non-profits ISO 27001 ISO 9001Adferiad Recovery
As all charities of a merger were well-established in their own right – all with their own email systems, telephone […]
Wolferstans Solicitors
Although they enjoyed using Teams itself, the integration with Microsoft 365, and using headsets, the impact of the […]
- Services:
- VoIP, Identity Management, IaaS, Hosted Exchange, Email Security... and 15 more
- Partnerships:
- Zerto, Microsoft, Eset
- HQ:
- Llandudno, United Kingdom
- Tel:
- 01492862780
- Website:
- Visit Website
“Having rolled out Teams across the organisation for chat and video, the next logical step was to add telephony to the platform. Doing this, in the current climate, ensured our entire workforce were able to make the transition to home working with ease.
Thanks to Risc IT Solutions’ project management, including an internal communications plan and training materials, coupled with their thorough training programme, the rollout of Teams Telephony was seamless and ensured our employees were informed on how best to utilise the technology.
This has enabled Royds Withy King to maintain an outstanding level of personal service to our clients, no matter where or how our staff are working, as well as ensuring we have a futureproof, scalable solution.”“We recently rolled out TeamsLink across the organisation. The technology has enabled flexibility and reliability that we didn’t have previously. In our current climate, this has ensured our entire workforce have been able to make the transition firstly to homeworking, and now Hybrid working, with ease.
Thanks to Risc IT Solutions’ project management and thorough onsite training, the rollout of Teams was seamless and ensured our employees were well informed on how best to utilise the technology.
This has enabled us to communicate and collaborate more effectively and will further enable Alzheimer’s Research UK to work towards our mission.”“From a shaky start with our previous provider, Teams telephony with TeamsLink has supported us in delivering exceptional service to clients as a key part of a new, sophisticated contact centre provision.
TeamsLink gives Wolferstans the ability to better serve both our new and existing customers by allocating calls in an intuitive way among our hybrid workforce. The reporting through the PowerBI dashboard delivers granular detail on our performance and we use this data to inform decision making across the firm. The ability to add functionality user-by-user means we can easily test additional functionality such as Wallboards and compliance call-recording, giving us agility in our Customer Experience program.
Risc have brought a high degree of expertise in Teams to aid our developments. The team at Risc have provided both end-user and admin training, and have seamlessly integrated alongside our in-house IT Support as a key part of our Team. We are looking forward to continuing to work with Risc and leveraging our investment in Teams, for the benefit of our clients.”“After the experience of moving to the cloud with our previous supplier, we were looking for a partner that could provide a secure, flexible and cost-effective managed solution. Risc IT provide exactly that and are a partner we can trust 100%.”
“From the moment we engaged with Risc they understood our situation and concerns, and provided clarity on how we could resolve the issues. Every stage was delivered seamlessly with clear expectations, including timeframes and importantly costs. What made it even easier, is that they really value service. A pleasure to work with.”
“The issue was explained coherently and in a timely manner. Further support was offered and then acted upon, meaning not just this specific issue was […] Read More
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