- Description:
- Founded in 2007, DuoCall are proud to be a leading managed service provider specialising in combining reliable and cutting-edge Voice, Connectivity, IT and Mobile technologies with dedicated account management, simplified billing, and transparency at all stages of our projects.
We provide your workforce with the tools they need to collaborate and communicate smarter and more efficiently, enhancing customer service, reducing response times, and maximising productivity. We’re also ISO9001-certified; official recognition for the fact that our internal processes are both efficient and effective.
We recognise that our customers are at the heart of our business, which is exactly why we have what we think is the best support in the industry. And it’s why at the same... time we’re constantly looking for new ways of improving our customers’ experience.
What we offer to you... A flexible range of IT service options, a diverse portfolio of voice solutions for businesses of all shapes and sizes, an extensive range of SLA and non SLA-based connectivity solutions, business-specific mobility solutions for SMEs and national enterprises, stress-free account management, one simplified bill each month and much more.
For more information about DuoCall, please visit duocall.co.uk. And to talk to our team, send us an email at hello@duocall.co.uk, or give us a call on 0333 313 5000.15+ SMB SME ISO 27001
Malthouse Surgery
The Malthouse Surgery wanted to replace their legacy digital telephone system as it was not meeting their requirements.
- Services:
- VoIP, Backup & Recovery, Cloud Migration, Cybersecurity, Data Storage... and 11 more
- Partnerships:
- Veeam, SonicWall, Microsoft, Meraki, Cisco, +3 […]
- HQ:
-
Rotherham, United Kingdom
Branches: Wallingford
- Website:
- Visit Website
- Tel:
- 0333 313 5000
Each migration was very smooth and successful. This was down to the two project teams working together extremely well and having the same on-site implementation team. Once on site, we implemented new phones and trained each user to ensure there was a full understanding of the new phone system. DuoCall’s engineers were very knowledgeable and ensured we supported the branch staff through the transition period. If there were any issues following the implementation, DuoCall’s Project team were easy to get hold of and resolved the issues very promptly. Overall we planned and implemented over 400 phones across 20 branches in 10 Months, alongside internally updating our branch infrastructure. So the project was a great success in our minds.
We went to tender and DuoCall was certainly the best value for money when comparing levels of support. They provided technical support and training on the new system, floor walking for the first couple of days and immediately followed up on any adjustments required of the new system.
Not only did we reduce costs by a third, but our patients no longer had to pay for calls to an 0844 number, which is an added bonus.
The call management system is very useful and we can now see who is calling the surgery (as well as how many callers are queuing) in real time, increasing or removing resource to maximise our workforce as needed.
Before the migration, we previously averaged two or three complaints about lengthy call queues (or paying to call an 0844 number) each week. In the last 6 months we have not received one complaint about the telephone system.Due to the location of Lime Wood Hotel, connectivity has been a real challenge for us over the years. Our previous internet solution was sub-par, making it difficult for our team to manage our operations and run the hotel fluidly.
We turned to DuoCall as we’ve worked closely with them on many successful projects across all of our locations. They proposed a complete overhaul of our connectivity setup and recommended we install a dedicated fibre connection to ensure maximum speeds.
Now that the install is complete and we have a full-blown fibre connection in place, Lime Wood Hotel is now operating at maximum efficiency and our guests are enjoying the internet speeds they come to expect from a 5-star establishment like Lime Wood Hotel. We couldn’t be happier with the outcome.
Over the past few years we’ve had a range of issues with our IT infrastructure and, as a result, our staff were left feeling frustrated and untrusting of […] Read More
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