Some of the great things about working with Cooperative Systems are that they’re constantly proactive, they’re always monitoring our systems while ensuring that we’re operating at full efficiencies. Without their partnership, it would be difficult to navigate our ever-changing environment. We love the fact that we can reach out to their senior management and when we do, the issue is resolved very quickly. They are professionals who are at the top of their game and truly always learning the ins and outs of our business and the IT world overall. The fact that we know that someone is always there at CoopSys is critical. One of the other things that I appreciate is that the faces never change. Knowing that we’ll be dealing with the same professionals is really important to us. The single biggest reason I’d recommend Cooperative Systems is because they always have their clients’ best interest at heart. They value their relationships with their clients which is also one of the pillars of our business model.

Cooperative Systems helped us develop, and implement, a comprehensive security plan which makes it easy for us to count on the strong safety of our network.

We were able to leverage technology in order to run our business, in the middle of a disaster, thanks to the cloud technology and cloud telephony infrastructure that Cooperative Systems strategically designed for us. Our customers didn’t know the difference. They called in as usual and because of our disaster recovery plan, we were able to help them. They had no clue that we were working from another location. Also, we have redundant internet connections at all locations, and a phone system in place that’s flexible and not dependent on a physical location. We were able to work from anywhere while serving our clients during this stressful time in their personal lives.

CoopSys ran an initial assessment to identify our pain points at the time. Then, we worked together for the first six to 12 months to systematically address them. This included remote access, which at the time, was only working inconsistently. They got it locked that down, put a VPN in place and also did a bunch of other IT things we needed to do. I feel like all of this work prepared us for the pandemic environment and allowed us to focus on the next challenge.

Cooperative Systems took time to listen and understand our technology challenges and took time to learn about our larger industry technology goals. We felt comfortable in working with Cooperative Systems because of their expert knowledge of insurance industry and the requirements which the insurance industry demands. It was this result that helps us run our business and serve our insurance customers.

We were able to leverage technology in order to run our business, in the middle of a disaster, thanks to the cloud technology and cloud telephony infrastructure that Cooperative Systems strategically designed for us. Our customers didn’t know the difference. They called in as usual and because of our disaster recovery plan, we were able to help them. They had no clue that we were working from another location. Also, we have redundant internet connections at all locations, and a phone system in place that’s flexible and not dependent on a physical location. We were able to work from anywhere while serving our clients during this stressful time in their personal lives.