“Over the past year, Survey Solutions has partnered with Pragmatiq to implement and refine Microsoft Dynamics as our CRM platform. Their support has been a blend of technical development, ad hoc fixes and improvements and strategic advice, ensuring that the system not only meets our immediate needs but is also well-suited to support our long-term objectives.

Pragmatiq has handled the heavy lifting of customising Dynamics, tailoring it to our business requirements whilst encouraging us to use the ‘out of the box’ capabilities wherever it makes sense and considering the bigger picture before implementing any changes. This consultative approach has been invaluable, helping us align system enhancements with our evolving go-to-market strategy.

Day-to-day, their ticketing system provides a straightforward way to request updates or resolve issues, with Pragmatiq responding promptly and professionally. Their team has also been instrumental in helping us uncover more of the features within Dynamics, improving how we use the system and delivering value to our business.

Looking ahead, we’re focused on building our in-house knowledge and capability with the platform as much as possible, to more effectively manage and make use of the system we have. That said, we recognise the importance of maintaining Pragmatiq’s managed service support to uphold system integrity, ensure security, and provide guidance on significant project work.

Our relationship with Pragmatiq has been productive and reliable. Their combination of technical expertise and thoughtful advisory services has allowed us to make the most of Microsoft Dynamics while planning confidently for the future. We look forward to continuing our work together.”

“We were recommended Pragmatiq by our IT company and one of our trustees. From our very first call, it was clear that they understood our business and what we were trying to achieve.

Having previously worked with two other companies, we ultimately chose Pragmatiq to build our system. This was a crucial decision, as our system needed to accommodate the diverse client groups we work with and support the services we deliver.

The initial scoping and quotation process was extremely thorough and took time, but it was well worth it. Pragmatiq took the time to truly understand our needs, ensuring the system would be the right fit. Once we received approval from our trustees, Pragmatiq promptly revisited the original scope to confirm the quote remained accurate and aligned with our requirements. From there, the real work began. The build and testing phases were a positive experience, and nothing was too much trouble. We had regular meetings, discussed each stage in detail, and made adjustments as needed. When everything was tested and ready, we reached the exciting stage of going live.

Overall, our experience with Pragmatiq was highly professional. They took the time to understand our needs, provided space for questions, and allowed for refinements throughout the process.”

“We originally approached Pragmatiq when we were looking for a new support partner to manage our D365 CRM and member portal. After taking us through a thorough onboarding process, we have since found them to be very knowledgeable and helpful when we have asked for enhancements to be made.

They approach each project with an open mind and a desire to find the most logical and cost-effective solutions. Along with their product knowledge and attention to detail, we are confident that our system is in safe hands.”

“We commissioned Pragmatiq to develop Microsoft Dynamics into a Bespoke CRM System for managing our membership database and providing an efficient events management system.

I was impressed from the outset at the time and focus that Jamie took in understanding our business, with all its quirks, in order to provide an easy-to-use and intuitive CRM which now attends to all our needs. I was also impressed by their efficient use of time and always working to schedule, yet understanding of our restrictions when implementing a system during the lockdown.

The after-service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”

“Pragmatiq helped us implement Microsoft Dynamics as a CRM system. The team have risen to every challenge in the design, implementation and onboarding process, including helping us define further customisations and integrating the platform with other third-party market data software that we use.

The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”

“Thank you Pragmatiq for the work on the Power App for triage in mental health, at Mental Health Matters. Thousands of people received therapy months sooner, as the waiting list decreased, and it saved several lives in the first few months.

Pragmatiq showed me how a fusion team should when I built a solution as a Proof of Concept, and needed a Partner to transform it into a robust, scalable and sustainable Power App.”

“A trusted partner recommended Pragmatiq to provide us with a Dynamics CRM platform. From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution. Through constructive discussions, they were able to take us through the build process and provide a ready-to-go solution for us. Their support was good, and they held our hands throughout the journey.

We are now using what is a very robust and useful platform, giving us back precious wasted resources that we can better utilise in the business.”

“Transitions UK are a charity working with vulnerable young people across Hertfordshire, Bedfordshire, Buckinghamshire, Milton Keynes, North London, Birmingham and Leicester. We have tripled in size over the last 12 months in response to the growing needs of young people during and beyond Lockdown. Our data systems and record keeping were inadequate for current and future development.

We asked Pragmatiq to develop and support a tailored version of MS Dynamics for the charity and to work with us to ensure we have a platform that will scale with us as we grow – and provide the level of analysis and record we now need to support a quality service to hundreds, and later thousands, of young people.

I have been enormously impressed by Pragmatiq’s concern to get the architecture and structure absolutely right for us, their close attention to detail, their expertise and the quality of their team. They have really listened – and worked hard to understand who we are and what we want to achieve – and then worked hard again, especially with our Technical Development Manager, and all our staff, to produce the right solution. I cannot recommend them highly enough and am very glad we chose them.”

“We approached Pragmatiq to conduct an audit of our current Dynamics 365 System.

They demonstrated a professional and detail-oriented approach, providing clear and concise recommendations that were tailored around our specific needs and requirements. The team also ensured that any complex technical information was explained in a clear manner, making the entire process easy and enjoyable.

Overall, The Pragmatiq team provided a thorough and comprehensive analysis of our current set up and I would recommend Pragmatiq to any business who require support in understanding Dynamics 365 and the benefits for their organisation.”

“We commissioned Pragmatiq when it became clear that ‘off-the-shelf’ CRM systems wouldn’t be suitable, and what we required was a Bespoke CRM for our Surveying business. Our existing processes had become highly inefficient and fragmented, unable to provide the structure, insights and reporting capabilities needed for growth.

Microsoft products were already used throughout our business and Dynamics 365 integrated perfectly with this. The team at Pragmatiq were very thorough and took the time to really understand our needs, through various meetings at all stages of development, and have been able to create a Bespoke CRM Solution that will grow with our business. Supporting our daily operations, centralising data and providing the automation, structure and visibility around project management and operations that was previously lacking.

Their approach to the project, and the development stages put in place, provided a clear path for all parties to collaborate efficiently and effectively to achieve our end goal.

We would highly recommend Pragmatiq, with their extensive knowledge, professional approach and continued guidance and support received throughout the initial project, as well as with further system integrations and development.”