“Over the past year, Survey Solutions has partnered with Pragmatiq to implement and refine Microsoft Dynamics as our CRM platform. Their support has been a blend of technical development, ad hoc fixes and improvements and strategic advice, ensuring that the system not only meets our immediate needs but is also well-suited to support our long-term objectives.

Pragmatiq has handled the heavy lifting of customising Dynamics, tailoring it to our business requirements whilst encouraging us to use the ‘out of the box’ capabilities wherever it makes sense and considering the bigger picture before implementing any changes. This consultative approach has been invaluable, helping us align system enhancements with our evolving go-to-market strategy.

Day-to-day, their ticketing system provides a straightforward way to request updates or resolve issues, with Pragmatiq responding promptly and professionally. Their team has also been instrumental in helping us uncover more of the features within Dynamics, improving how we use the system and delivering value to our business.

Looking ahead, we’re focused on building our in-house knowledge and capability with the platform as much as possible, to more effectively manage and make use of the system we have. That said, we recognise the importance of maintaining Pragmatiq’s managed service support to uphold system integrity, ensure security, and provide guidance on significant project work.

Our relationship with Pragmatiq has been productive and reliable. Their combination of technical expertise and thoughtful advisory services has allowed us to make the most of Microsoft Dynamics while planning confidently for the future. We look forward to continuing our work together.”

“We were recommended Pragmatiq by our IT company and one of our trustees. From our very first call, it was clear that they understood our business and what we were trying to achieve.

Having previously worked with two other companies, we ultimately chose Pragmatiq to build our system. This was a crucial decision, as our system needed to accommodate the diverse client groups we work with and support the services we deliver.

The initial scoping and quotation process was extremely thorough and took time, but it was well worth it. Pragmatiq took the time to truly understand our needs, ensuring the system would be the right fit. Once we received approval from our trustees, Pragmatiq promptly revisited the original scope to confirm the quote remained accurate and aligned with our requirements. From there, the real work began. The build and testing phases were a positive experience, and nothing was too much trouble. We had regular meetings, discussed each stage in detail, and made adjustments as needed. When everything was tested and ready, we reached the exciting stage of going live.

Overall, our experience with Pragmatiq was highly professional. They took the time to understand our needs, provided space for questions, and allowed for refinements throughout the process.”

“We originally approached Pragmatiq when we were looking for a new support partner to manage our D365 CRM and member portal. After taking us through a thorough onboarding process, we have since found them to be very knowledgeable and helpful when we have asked for enhancements to be made.

They approach each project with an open mind and a desire to find the most logical and cost-effective solutions. Along with their product knowledge and attention to detail, we are confident that our system is in safe hands.”

“We commissioned Pragmatiq to develop Microsoft Dynamics into a Bespoke CRM System for managing our membership database and providing an efficient events management system.

I was impressed from the outset at the time and focus that Jamie took in understanding our business, with all its quirks, in order to provide an easy-to-use and intuitive CRM which now attends to all our needs. I was also impressed by their efficient use of time and always working to schedule, yet understanding of our restrictions when implementing a system during the lockdown.

The after-service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”

“Pragmatiq helped us implement Microsoft Dynamics as a CRM system. The team have risen to every challenge in the design, implementation and onboarding process, including helping us define further customisations and integrating the platform with other third-party market data software that we use.

The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”

“Thank you Pragmatiq for the work on the Power App for triage in mental health, at Mental Health Matters. Thousands of people received therapy months sooner, as the waiting list decreased, and it saved several lives in the first few months.

Pragmatiq showed me how a fusion team should when I built a solution as a Proof of Concept, and needed a Partner to transform it into a robust, scalable and sustainable Power App.”

“A trusted partner recommended Pragmatiq to provide us with a Dynamics CRM platform. From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution. Through constructive discussions, they were able to take us through the build process and provide a ready-to-go solution for us. Their support was good, and they held our hands throughout the journey.

We are now using what is a very robust and useful platform, giving us back precious wasted resources that we can better utilise in the business.”

“Transitions UK are a charity working with vulnerable young people across Hertfordshire, Bedfordshire, Buckinghamshire, Milton Keynes, North London, Birmingham and Leicester. We have tripled in size over the last 12 months in response to the growing needs of young people during and beyond Lockdown. Our data systems and record keeping were inadequate for current and future development.

We asked Pragmatiq to develop and support a tailored version of MS Dynamics for the charity and to work with us to ensure we have a platform that will scale with us as we grow – and provide the level of analysis and record we now need to support a quality service to hundreds, and later thousands, of young people.

I have been enormously impressed by Pragmatiq’s concern to get the architecture and structure absolutely right for us, their close attention to detail, their expertise and the quality of their team. They have really listened – and worked hard to understand who we are and what we want to achieve – and then worked hard again, especially with our Technical Development Manager, and all our staff, to produce the right solution. I cannot recommend them highly enough and am very glad we chose them.”

“We approached Pragmatiq to conduct an audit of our current Dynamics 365 System.

They demonstrated a professional and detail-oriented approach, providing clear and concise recommendations that were tailored around our specific needs and requirements. The team also ensured that any complex technical information was explained in a clear manner, making the entire process easy and enjoyable.

Overall, The Pragmatiq team provided a thorough and comprehensive analysis of our current set up and I would recommend Pragmatiq to any business who require support in understanding Dynamics 365 and the benefits for their organisation.”

“We commissioned Pragmatiq when it became clear that ‘off-the-shelf’ CRM systems wouldn’t be suitable, and what we required was a Bespoke CRM for our Surveying business. Our existing processes had become highly inefficient and fragmented, unable to provide the structure, insights and reporting capabilities needed for growth.

Microsoft products were already used throughout our business and Dynamics 365 integrated perfectly with this. The team at Pragmatiq were very thorough and took the time to really understand our needs, through various meetings at all stages of development, and have been able to create a Bespoke CRM Solution that will grow with our business. Supporting our daily operations, centralising data and providing the automation, structure and visibility around project management and operations that was previously lacking.

Their approach to the project, and the development stages put in place, provided a clear path for all parties to collaborate efficiently and effectively to achieve our end goal.

We would highly recommend Pragmatiq, with their extensive knowledge, professional approach and continued guidance and support received throughout the initial project, as well as with further system integrations and development.”

“After outgrowing our training management calendar we contacted Pragmatiq to help us design a bespoke system for our unique requirements. We are a fast-growing business requiring a system, that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments.

We have worked closely with the team for over 12 months, and we are over the moon with where we currently are. Jamie guided us with the best solutions to meet a logical workflow.”

“In 2020, Fotech Group decided to change our CRM from Salesforce to Dynamics 365 as part of a replacement of a number of systems that didn’t communicate.

For the CRM, we chose Pragmatiq as our partner and from day one we felt we were in safe hands. They listened to what we were trying to achieve and through regular development meetings they made the changes needed to enhance the standard offering. They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”

“Cavendish Health provides innovative private medical and well-being services to individuals and corporates. We previously operated across several systems and spreadsheets and recognised we needed a centralised solution, but struggled to find one that suited our unique requirements.

Pragmatiq developed a Bespoke CRM System that accommodates the core functional needs of the business and fits around our processes. This has transformed how we operate and has saved a significant amount of time across the business.

Throughout the project, the Pragmatiq team has been easy to work with and has developed a deep understanding of Cavendish Health, enabling us to work well together and drive real value from the platform. We look forward to continuing the relationship and hopefully engaging on future projects.”

“Pragmatiq are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.”

“We commissioned Pragmatiq to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at Pragmatiq very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work.

Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”

“We worked with Pragmatiq who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money.

Thanks to Pragmatiq, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”

“Pragmatiq was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner.

From the first face-to-face consultation, it was clear to see Jamie had the full knowledge of our intentions and understood our business model and had actually created something similar in the health profession elsewhere. From that point, we felt confident to progress into a full development project. The results were quick and impressive, offering us a totally up-to-date platform with all of the automation we had originally asked for.

We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”

“The Brighton Therapy Centre is a social enterprise providing high-quality psychological therapies to local people. Our processes are complex and, given the sensitive nature of our work, it is essential that we can manage our data securely and efficiently.

We looked at various options for developing a clinical system that could meet our needs and arrived at Dynamics as the one system that could cover everything from client records and booking appointments to automated surveys and data analysis. We undertook an extensive procurement process to find the right provider.

It was clear that Pragmatiq understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged, and reliable and I look forward to working with them again on future developments.”

“BSLBT commissions external production companies to make broadcast television programmes in British Sign Language (BSL) which are then shown on Film4 and Together TV as well as on our BSL Zone website. Our previous approach to documents relating to all our commissions and programmes was fragmented and inefficient so we approached Pragmatiq to develop a bespoke CRM solution for us; Dynamics 365 was recommended and fits in perfectly with our MS 365 landscape.

Pragmatiq listened, made some suggestions, and then provided a very clear path with regular meetings and support. The solution they created has made a big difference and has become the main hub for all our documentation. On top of that, all the data is clearly controlled according to the job roles within our organisation.

We would strongly recommend Pragmatiq for a bespoke CRM solution using Dynamics 365. And last but not least, Aqib Abbas on the Pragmatiq team was a joy to work with.”

“We engaged with Pragmatiq to implement Microsoft Dynamics 365 CRM to support our marketing, sales and contract management processes. Our existing CRM system was highly inefficient and lacked the integration and reporting capabilities we needed to help our business grow.

The Pragmatiq team gained a thorough insight into our complex business needs and was able to deliver a system providing the structure, automation, and insight to enable our business to work efficiently, while acting as a strong foundation for future development and integration into our other business applications. They demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post-go-live managed service.

We enjoy working with the Pragmatiq team, on both a professional and personal level, and have built up a great easy relationship with the whole team since we’ve started working together.”

“Pragmatiq created a Bespoke CRM System for us which took a few months to build due to the complexity of what we wanted from it, but nothing was too much for Aqib Abbas and Josh Edon who we worked closely with.

It is an amazing tool that streamlines all our processes and we are honestly over the moon with what Pragmatiq have created for us! Thank you for everything and we look forward to continuing to work together.”

“We approached Pragmatiq after speaking to 2 large CRM providers, who offered “off the shelf” products, which we felt wouldn’t fit with our outcomes and they also couldn’t understand how a CRM would benefit our business.

Right from the initial meeting, we felt like this would be the company for us! Everyone really took the time to understand our business, what we wanted to achieve, and they offered solutions and suggestions all the way through (even things we hadn’t thought of).

As a company, we often talk about collaboration and partnership working. This project was most definitely a real partnership to achieve a system which will help us to change the way in which we communicate with schools and delegates, supporting customer segmentation, targeted marketing and future engagement with our work.”

"Right from the start, Pragmatiq were extremely helpful and worked with us to design and develop a CRM system that suited our requirements.

Throughout the process, the team were responsive, engaging and worked hard to understand our organisation and unique processes. I was particularly impressed by the teams expertise and professionalism, and we now have a solution that supports various departments within the University and enhances the overall student experience.

I would highly recommend Pragmatiq and I'm confident that when we require any further support, Pragmatiq will be able to provide it."

"We commissioned Pragmatiq to deliver a bespoke CRM for our social care and transport business. It was important that any system could be adaptable and allow for the scope of work that we do. We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, and possibilities to add to the system.

Pragmatiq are organised and professional in their approach and I would not hesitate in recommending them."

"When we approached Pragmatiq, we were a small professional services company reaching the need for a more sophisticated project and resource management system that fitted in with our Dynamics 365 Sales implementation. Previously, many of our project management systems had been ad-hoc or simple enough for me as the Managing Director to have a good handle on all activities. However we reached the point where this was no longer viable and as we continued to grow, it would only become more challenging.

The Pragmatiq team were friendly, professional, and methodical in helping us to implement Dynamics 365 Project Operations. They helped us get our head around the system, whilst at the same time working to understand how our business model worked to best cater the Project Operations solution to our needs. We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties."

“We asked Pragmatiq to help us move from a database we had been using for over ten years, to a bespoke Customer Relationship Management (CRM) system on the Microsoft Dynamics platform.

The team at Pragmatiq took their time to understand our complex business needs and while having to build something that suited all our different Associations which in itself came with many challenges, they sensitively came forward with ideas and solutions which helped us not only enhance our processes but maximise our efficiencies.

The end result is that the team at Pragmatiq provided us with a platform that not only works for all our Associations and their individual requirements, but one that will grow with us as an organisation.”

“We had searched for a way to increase the capacity of our planning and logistics operation for years. After previous attempts by other companies, and after assessing the options on the market, I turned to Pragmatiq. Having been disappointed (by another company) in the past, I was sceptical as to whether they would be able to help, however, we knew their work, having engaged their services for the implementation of a CRM system dovetailed with a Power BI dashboard through Microsoft Dynamics.

Pragmatiq initially proposed a proof of concept, that gave us confidence that they understood what we were trying to achieve. Through a carefully structured program, we collectively planned and brainstormed to design what we believed would be the answer to our problems.

The design and build process was very well planned, with carefully scheduled meetings, and demonstrations of what had been achieved. We felt informed and confident throughout the process. When we encountered obstacles both parties worked together and James and Aqib always delivered a solution. Delivery was as scheduled and on time, and we were offered support and problem resolution upon implementing the system. The system has provided us with a solution, and created greater capacity within the business, along with essential reporting tools, that are key to determining the direction of the business.

I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this, I thank them for a job very well done.”