- Description:
- We are a market leading provider of enterprise communications, consultancy and technology transformation services. We empower our clients and their teams to embrace the power of digital to unlock best-in-class customer and employee experiences, driving growth.#MSP Select Ireland
MSP Select Ireland 2024. Every year, Cloudtango honors the most successful managed service providers. For 2024, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, DigitalWell demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
15+ SME LE Fortinet
- Services:
- VoIP, Virtualization, UCaaS, SD-WAN, Private Cloud... and 4 more
- Partnerships:
- VMware, Palo Alto, Microsoft, Google, Fortinet, +4 […]
- HQ:
-
Dublin, Ireland
Branches: Cork and 5 more
- Website:
- Visit Website
- Tel:
- +353 01 224 2000
The level of security that Genesys PureCloud provides means that we can not only provide an efficient service, but a safe and secure one too.
We wanted the system to be able to manage calls, have queues and offer all the functionality you’d expect from a modern contact centre solution. That's exactly what we got.
Our ambition is to be a healthcare provider who utilises the smartest IT infrastructure for the benefit of our patients. DigitalWell’s private cloud and WAN package will enable us to achieve this and, importantly, ensures patient confidentiality at all times.
DigitalWell’s cloud contact centre has transformed the way we interact with our clients and has futureproofed our customer service, delivering an integrated call centre which enables us to meet the individual needs of our customers.
Advanced features and automated functions have simplified tasks for agents and overall have provided a big picture view of who is getting in contact and what their specific queries are. It was vitally important for us to be able to provide in-depth, granular reporting for customers, and automated reporting has really streamlined this process.
We also achieved better emergency communications internally so that we can notify customers quickly in the event of a critical issue, without having to wait for a third-party to react.Great coffee must be matched with great internet. Today, connectivity is absolutely core to our ability to give customers what they want. We needed a secure, stable and high-quality connection that would not only ensure our business could continue uninterrupted, but underpin growth and business success.
With DigitalWell’s solution, connectivity issues are becoming a thing of the past. Even when issues flare up, these are easily remedied with minimal downtime. We had been seeing a heightened demand for quality connectivity based on both customer expectation and increases in the number of connected services. Customers can now enjoy an improved experience in our stores, with fast, seamless payments and reliable Wi-Fi, while staff also benefit from improved access to the company’s cloud resources.
We are confident this system will meet our business needs as they continue to evolve. It will support our exciting plans for the next chapter in our increasingly digital business.
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