About the role

As the ICT Support Engineer, working with our valued education clients, you will:

• Implement, maintain, support and troubleshoot IT Infrastructure, including servers, network infrastructure and cloud platforms.
• Perform regular maintenance, troubleshooting and enhancement on the systems infrastructure for customers.
• Contribute to technical projects utilising a wide variety of leading enterprise grade technologies.
• Work within a team to support broad and varied systems from leading vendors.
• Liaise with the customers on a regular basis, including issue resolutions.
• Grow to become a Systems and Infrastructure specialist.

Why NetStrategy?

A core tenant of NetStrategy’s long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be. NetStrategy differs from other providers in the following way:

• Education Focused: NetStrategy is the only wholly education focused provider in the Australian market.
• Beyond IT support: As well as offering IT support services, NetStrategy provides specialised consulting and cybersecurity capability to our education clients.
• Location: Our support and operations teams are comprised of specialist staff located within Australia.
• Flexibility: NetStrategy understand the efficiencies gained by schools utilising our specialised staff, tools and services. While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.
• Track Record: NetStrategy has over 35 years’ experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.
• Collaborative Approach: NetStrategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.

See what our staff have to say about working at NetStrategy: NetStrategy Employee Video

Our Values:

• Be Accountable
• Be Exceptional
• Be Humble
• Be Innovative
• Be United

More than just a role, NetStrategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.

Hear from some of our happy clients about how how we have made a difference to the lives of students in schools:

• MidCoast Christian College
• Presbyterian Ladies' College, Sydney

Skills and experience

The successful applicant will demonstrate the following skills:

• Problem solver: you are energised by tackling complex problems
• Process improvement champion: You are always looking to see how things can be done better and make it happen.
• An ability to establish rapport, maintain, and build relationships with team members, clients including management level
• Known for getting stuff done: You have the ability to excel under pressure and have proven track record of demonstrated results
• A collaboration champion: champion collaboration and build the expertise, capabilities, and engagement of team members
• A knowledge junkie that does stuff with it: You have the hunger for detail and effectiveness and finding new ways to do things excites you
• At least 3 years experience with a systems and/or Network infrastructure background

To join the NetStrategy team you need the following characteristics:

• Ability to adjust priorities and tasks based on customer needs and management direction.
• Manage time effectively, meet deadlines and achieve established goals and objectives
• Maintain knowledge of technologies and seeks out personal training to develop skills.

Core systems and technologies that you will be responsible for include:

• Microsoft Exchange/M365
• VMware/Hyper-V
• Azure/AWS
• Extreme Networks, Juniper MIST and HPE Aruba Switching/Wi-Fi/NAC
• Veeam/Barracuda backup technologies
• Maintain knowledge of technologies and seeks out personal training to develop skills.
• Sophos/Palo Alto/Fortigate/Barracuda Firewalls
• Barracuda Email Protection
• HPE/Dell/NetApp/Nutanix Servers and Storage/SAN

Experience with MacOS, JAMF and CCNA/CCNP/JNCP/ACMP certifications, or equivalent, will also be well regarded

Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.