We are currently looking for ICT Service Delivery Managers to be based at leading Sydney Independent schools close to transport. Locations for roles include the Upper North Shore, the Hills District, and the Inner West. Reporting to the Head of Service Delivery, the ICT Service Delivery Manager will be responsible for managing the onsite ICT technical team including Systems and Infrastructure support, and Service Desk, maintaining a strong service delivery culture, and acting as a communication conduit between the school and NetStrategy.
Role Objectives:
- Create and maintain a customer service culture at the school that understands, values, and demonstrates the importance of technology in learning at the same time as being an enabler of organisational efficiency and effectiveness
- Ensure NetStrategy builds a long‐term sustainable relationship with the client through effective and efficient service delivery
- Oversee and Support the onsite ICT team to provide effective, efficient, and consistent service delivery
- Continuously improve the school's Service Delivery framework and processes
- Ensure the technical services team are skilled in the use of all NetStrategy Service Delivery Processes
- Develop and maintain a strong and harmonious technical services team culture
Why NetStrategy?
A core tenant of NetStrategy’s long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be. NetStrategy differs from other providers in the following way:
- Education Focused: NetStrategy is the only wholly education focused provider in the Australian market.
- Beyond IT support: As well as offering IT support services, NetStrategy provides specialised consulting and cybersecurity capability to our education clients.
- Location: Our support and operations teams are comprised of specialist staff located within Australia.
- Flexibility: NetStrategy understand the efficiencies gained by schools utilising our specialised staff, tools and services. While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.
- Track Record: NetStrategy has over 35 years’ experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.
- Collaborative Approach: NetStrategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.
See what our staff have to say about working at NetStrategy: NetStrategy Employee Video
Our Values
- Be Accountable
- Be Exceptional
- Be Humble
- Be Innovative
- Be United .
More than just a role, NetStrategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.
Hear from some of our happy clients about how how we have made a difference to the lives of students in schools:
- MidCoast Christian College
- Presbyterian Ladies' College, Sydney
The successful applicant will demonstrate the following skills:
- Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve these outcomes.
- Proven experience with practical service delivery management including Service Management tools
- An ability to establish rapport, maintain, and build relationships with team members, clients including management level
- Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
- An ability to develop meaningful reporting, and detailed analysis
- Experience with ConnectWise or in Independent Schools would be an advantage.
To join the NetStrategy team you need the following characteristics:
- Ability to adjust priorities and tasks based on customer needs and management direction.
- Manage time effectively, meet deadlines and achieve established goals and objectives
- Maintain knowledge of technologies and seeks out personal training to develop skills.
Only shortlisted applicants will be notified for further assessment of their application.
Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights.
Unsolicited AGENCY calls will not be considered at this point and may affect future agency relationships.