As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

• A genuine “customer first” focus.
• Demonstrated experience working in comparable Service Desk position.
• Strong communication and interpersonal skills.
• Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
• Ability to build and maintain effective relationships with clients and co-workers.
• Good time management, strong analytical and problem-solving skills.
• Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

THE ‘NICE TO HAVES’:

• Experience working within an ITSM environment and familiarity with ITIL processes.
• ITIL Foundations accreditation.
• Current industry or tertiary qualifications.
• Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

• Tecala is certified as a Great Place to Work 2023.
• Birthday Leave.
• Health & Wellness – perks including discounted gym membership.
• Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
• Reward & Recognition Program – Thank your teammates!
• Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
• Employee Assistance Program (EAP).
• Referral Program – refer a friend and receive a cash incentive!
• A company that lives and breathes its Employee Value Proposition (EVP).
• A collaborative, supportive, and enthusiastic team.
• A competitive remuneration package – including performance-based bonuses.
• Hybrid work environment and flexible working policy.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

Your application will include the following questions:

• Which of the following statements best describe your right to work in Australia?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as a support engineer?
• Are you available to work on a rotating roster?
• Do you have technical support experience?