As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

 THE ‘MUST HAVES’:

• A genuine “customer first” focus.
• Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
• 8+ years experience in a System Integrator or Managed Services delivery of support services.
• 4+ years experience in a third-level engineering position.
• 3+ years experience in the delivery of ICT projects.
• Sound understanding of ITIL Framework.
• Demonstrable time management & effort capture skills. Exemplary communication skills.
• Ability to build and maintain effective relationships with clients and co-workers
• Good time management, strong analytical and problem-solving skills
• Be available for scheduled monthly on-call roster
• Prior Presales experience (desirable).

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

• Tecala is certified as a Great Place to Work 2024.
• A company that lives and breathes its Employee Value Proposition (EVP).
• A collaborative, supportive, and enthusiastic team.
• A competitive remuneration package – including performance-based bonuses.
• Tailored career development plans to suit your aspirations.
• Employee Assistance Program (EAP).
• Referral Scheme.
• Hybrid work environment and flexible working policy.
• Birthday Leave.
• Gym membership discount.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a systems engineer?
• What’s your expected annual base salary?
• How many years’ experience do you have as a support engineer?
• Are you available to work on a rotating roster?