Albyn School outsourced its ICT function in entirety to Mother Technologies in 2018. Members of their team permanently operate from the school, but we receive expert support from their entire team.

I think Mother has been an invaluable extension to school operations and pivotal in providing high-quality, cost-effective solutions that give the school a competitive advantage.

I would have no hesitation in recommending Mother Technologies to organizations in the education sector who are looking to enhance their systems or their internal ICT departments.

Over the last year we’ve experienced an unsettled time with staff turnover in the IT department and I found it extremely difficult to get the necessary skills in place, which is a problem amplified in our rural setting.

Following a personal recommendation from Kelly MacKay (Bursar) at Albyn School, Aberdeen, we engaged with Mother Technologies and thanks to their prompt response, we quickly agreed on a Short-Term Emergency Support package. With this in place, IT Support Engineers were deployed to site for an initial audit, network assessment and onboarding project, as well as providing support remotely from their Helpdesk. This has subsequently led to a further longer-term contract to support our internal IT resource with complex issues (3rd line), network monitoring/management, and project work.

The ongoing support extended to our internal resource is working exceptionally well. We already see Mother as an extension of the Glenalmond IT Department, working collaboratively to provide support to the school and I’m confident that the future will see us retain their services and further improve our offering.

From the first call I had with Mother I have been impressed. They provided immediate support and expertise without delay or drama. As such, I would have no hesitation in recommending Mother to any school requiring IT support or to supplement their existing IT team and indeed would suggest a call to discuss options could only be beneficial to them.

We at International School Aberdeen (ISA) have been working with Mother Technologies for the last two years; our IT Support is completely outsourced to them.

I am happy to recommend them as a great partner for schools. They have wide experience in the education sector so are sensitive to our particular needs. This has allowed them to be flexible and understanding: for example, they were willing to adapt to the hardware and software that we have already invested in, rather than forcing us to align with their preference.

ISA has the reassurance that we are no longer dependent on a single person ensuring that key systems work. If someone is unavailable or leaves, there is also somebody else to guarantee continuity. We have automatic cover for day to day absences.

Working with Mother Technologies has given us peace of mind that experts are looking after our network, and that we don’t have to worry about security because they take responsibility for that.

Mother Technologies is also a great source of expertise – if the technicians on-site don’t know the answer; there is another expert on hand to provide solutions. This has been particularly helpful during major projects like updating our phone system. Having a single point of contact for these projects has ensured that transitions run smoothly.

Senior managers respond quickly and are very open to feedback. They actively seek to improve their service, and have been very willing to work with us on concerns. In fact, this reponsivness is the prime value added over other outside providers.

One Parent Families Scotland has been partnering with Mother Technologies for the past four years, and we’re pleased with the level of service they provide. Their IT support has been reliable and efficient, allowing colleagues and volunteers to focus on what matters most – supporting single parents across Scotland.

The fact that Mother has extensive expertise working with supplying technology for the education sector, particularly within independent schools was immediately apparent. As a result, the entire onboarding process couldn’t have gone smoother. Mother worked hand in hand with our internal team, and we cannot be more grateful. The continued support, guidance, and professionalism exceed our expectations.

In 2012 Turning Point Scotland embarked on a major overhaul of our IT systems together with Mother Technologies. Mother have been pivotal in the success of the new system design and roll out across our entire estate of around 500 devices. We worked closely with them to design a consistent experience and secure work environment for staff. They listened to our needs and with their knowledge of thin client systems, together with MS server and other 3rd party software, have enabled us to create a robust platform on which our entire company manages and communicates its data. Our sites are now supported efficiently and effectively by both our own IT department and Mother engineers. Mother have always found solutions and been proactive in driving our IT processes and systems forward.