“Rainbow City Taxis has been supported by the team at Mother for over 20 years. Mother provides and supports all our IT, Telecom, and Connectivity Services.

Over the last two decades, we have seen many changes. Most notably, our comms room has transformed from a space bursting with racks and cables to one that we can use for something other than just housing equipment. Since moving so much to the cloud, it now resembles something far calmer compared to the whirring engine room it used to be.

One thing that hasn’t changed is our dependency on resilience. We have the busiest phone system in Aberdeen, with more than 50,000 calls a week during peak times. Every lost call is a lost order, so we can’t afford downtime.

We have built resilience into every system, eliminating every single point of failure. This extends far beyond standby and failover equipment. Our high availability is maintained through a fully redundant setup between our control room at Rainbow House and Mother’s Datacentre. We can switch between hosted and on-premises systems without compromising our service—whether during maintenance windows or when failures occur. Even in the event of a major incident at our control room, our operations continue uninterrupted, and that’s the peace of mind we need.

Thanks to the whole team at Mother, who have designed and provided extensive support to Rainbow over the decades, often working at the most unsociable hours!”

“We recently worked with Mother Technologies to upgrade our telephone system, replacing an older setup with a more modern solution. The transition was handled smoothly from start to finish, with very little disruption to our team.

The upgrade was well planned and delivered efficiently, making what could have been a complex change feel straightforward. It’s been a positive experience working with Mother and we’re really pleased with the outcome.”

“We transitioned to Mother Technologies in August 2025 after many years with an alternative IT provider, and the difference has been outstanding from day one. The migration was managed smoothly and professionally, with minimal disruption to our daily operations.

As a relatively small organisation, we have particularly valued the attentive, responsive, and genuinely personalised support we now receive. The team communicates clearly, takes the time to understand our needs, and delivers friendly, customer-focused service that feels truly tailored to us.

Since switching, we’ve experienced a marked improvement in both our IT infrastructure and overall operational efficiency. Their proactive approach and high-quality support have provided an edge in our IT status.

We’ve been so impressed that we’ve expanded our partnership with Mother Technologies, now also trusting them with our telephone systems and Microsoft licensing. We wouldn’t hesitate to recommend Mother Technologies to any organisation seeking a reliable, professional, and truly customer-centric IT partner.”

“When we first considered switching IT providers, we were apprehensive. Changing providers often comes with hidden challenges and disruption to staff and systems, but Mother Technologies made the process far easier than we expected.

Having historic challenges with previous providers, we were aware of the possible complications and did extensive research to ensure we selected the provider that was the best fit for ELCAP.

Mother’s team handled everything professionally. They assigned a dedicated Onboarding Executive who guided us through every step of the 6–8 week transition, keeping communication clear, proactive, and reassuring us throughout.

They tackled the usual headaches head-on, ensuring all devices were properly configured, removing outdated management agents, and implementing crucial security improvements right from the start. Their team was flexible and responsive, addressing issues immediately and keeping our operations running smoothly.

By the end of the process, we noticed a real improvement in ticket response times and overall support quality compared to our previous provider. Feedback from our internal Head Office Team was complementary of the customer service and resolution, reaffirming a positive relationship with our IT support which was lacking with our previous provider.

There were some significant IT challenges that presented that were unrelated to onboarding and these were resolved swiftly, with excellent communication and transparency which underpinned the decision to move to Mother was the correct one.

Mother Technologies guided us through the transition smoothly, turning what might have been a challenging change into a straightforward and positive experience. We now feel confident that our IT is in good hands.”

“We have been working with Mother Technologies for over two decades, and in all that time, they have consistently delivered reliable and knowledgeable support. Whenever we submit an IT support request, we can count on them to respond quickly and provide technically sound solutions, which makes managing our systems so much easier.

They are also a trusted provider of software and hardware, helping us stay up to date with the latest technology without any hassle. What really stands out is their proactive approach. They are always thinking ahead, spotting potential issues before they become problems, and making sure everything continues to run smoothly.

Having such a long-standing partnership with a team we know and trust gives us real peace of mind. Mother Technologies doesn’t just react to problems; they work alongside us to ensure we get the most from our technology, day in and day out.”

“We transitioned to Mother Technologies in November 2025 after working with a much larger IT provider for many years, and the experience has been excellent from the outset. The migration process was handled smoothly and efficiently, with minimal disruption to our day-to-day operations.

As a relatively small organisation, we have particularly appreciated the attentive and responsive level of support we now receive. The team at Mother Technologies provides a highly personalised service, with clear communication, friendly customer care, and a genuine understanding of our business needs.

Since making the switch, we have seen a significant improvement in both our IT services and overall operational efficiency. The quality of support and proactive approach demonstrated by the team has given us confidence in their ability to support our continued growth.

As a result of the outstanding service we have received, we have also chosen to expand our partnership with Mother Technologies by engaging them to provide our telephone systems and Microsoft licensing services. We would not hesitate to recommend Mother Technologies to organisations looking for a reliable, professional, and customer-focused IT partner.”

“Albyn School outsourced its ICT function in entirety to Mother Technologies in 2018. Members of their team permanently operate from the school, but we receive expert support from their entire team.

I think Mother has been an invaluable extension to school operations and pivotal in providing high-quality, cost-effective solutions that give the school a competitive advantage.

I would have no hesitation in recommending Mother Technologies to organizations in the education sector who are looking to enhance their systems or their internal ICT departments.”

“Over the last year we’ve experienced an unsettled time with staff turnover in the IT department and I found it extremely difficult to get the necessary skills in place, which is a problem amplified in our rural setting.

Following a personal recommendation from Kelly MacKay (Bursar) at Albyn School, Aberdeen, we engaged with Mother Technologies and thanks to their prompt response, we quickly agreed on a Short-Term Emergency Support package. With this in place, IT Support Engineers were deployed to site for an initial audit, network assessment and onboarding project, as well as providing support remotely from their Helpdesk. This has subsequently led to a further longer-term contract to support our internal IT resource with complex issues (3rd line), network monitoring/management, and project work.

The ongoing support extended to our internal resource is working exceptionally well. We already see Mother as an extension of the Glenalmond IT Department, working collaboratively to provide support to the school and I’m confident that the future will see us retain their services and further improve our offering.

From the first call I had with Mother I have been impressed. They provided immediate support and expertise without delay or drama. As such, I would have no hesitation in recommending Mother to any school requiring IT support or to supplement their existing IT team and indeed would suggest a call to discuss options could only be beneficial to them.”

“We at International School Aberdeen (ISA) have been working with Mother Technologies for the last two years; our IT Support is completely outsourced to them.

I am happy to recommend them as a great partner for schools. They have wide experience in the education sector so are sensitive to our particular needs. This has allowed them to be flexible and understanding: for example, they were willing to adapt to the hardware and software that we have already invested in, rather than forcing us to align with their preference.

ISA has the reassurance that we are no longer dependent on a single person ensuring that key systems work. If someone is unavailable or leaves, there is also somebody else to guarantee continuity. We have automatic cover for day to day absences.

Working with Mother Technologies has given us peace of mind that experts are looking after our network, and that we don’t have to worry about security because they take responsibility for that.

Mother Technologies is also a great source of expertise – if the technicians on-site don’t know the answer; there is another expert on hand to provide solutions. This has been particularly helpful during major projects like updating our phone system. Having a single point of contact for these projects has ensured that transitions run smoothly.

Senior managers respond quickly and are very open to feedback. They actively seek to improve their service, and have been very willing to work with us on concerns. In fact, this reponsivness is the prime value added over other outside providers.”

“One Parent Families Scotland has been partnering with Mother Technologies for the past four years, and we’re pleased with the level of service they provide. Their IT support has been reliable and efficient, allowing colleagues and volunteers to focus on what matters most – supporting single parents across Scotland.”

“The fact that Mother has extensive expertise working with supplying technology for the education sector, particularly within independent schools was immediately apparent. As a result, the entire onboarding process couldn’t have gone smoother. Mother worked hand in hand with our internal team, and we cannot be more grateful. The continued support, guidance, and professionalism exceed our expectations.”

“In 2012 Turning Point Scotland embarked on a major overhaul of our IT systems together with Mother Technologies. Mother have been pivotal in the success of the new system design and roll out across our entire estate of around 500 devices. We worked closely with them to design a consistent experience and secure work environment for staff. They listened to our needs and with their knowledge of thin client systems, together with MS server and other 3rd party software, have enabled us to create a robust platform on which our entire company manages and communicates its data. Our sites are now supported efficiently and effectively by both our own IT department and Mother engineers. Mother have always found solutions and been proactive in driving our IT processes and systems forward.”