“Deep understanding of my business. Direct iT keeps me ahead of the game with cybersecurity and technology. Projects and upgrades are seamless, and their team has a deep understanding of my business. When we need help, the Direct iT support team gives us excellent support right out of the gate, day in, and day out!”

“Extremely happy with their services. I have been a client of Direct IT for over 18 years. They are always there to help and guide us through our IT journey.”

“Direct IT goes above and beyond to fix any issues I may have. Very prompt knowledgeable service, both with our network and dental and imaging software. Direct IT has never let any issues keep us down. I can count on them to return calls immediately and to fix any problem we have.”

“What I really like about Direct IT is how pro-active they are and on top of that, their Super-fast response time is very impressive. They are in it for the long haul and they believe in establishing lasting relationships.”

“Direct IT does the best job, especially in terms of customer service. We appreciate always getting timely responses to our issues as well as the willingness to help us with any issue, large to small. Direct IT is very customer-friendly and offers amazing support.

You provide the best support and expertise, all of your techs are extremely knowledgeable and approachable as well as there is never a delay in responses, which makes the firm very reliable”

“The responsiveness of the entire Direct iT team has been great. We have never had a time we had to wait to receive support. Also, being in the nonprofit world, the team at Direct iT has been incredibly flexible to work with and has always steered us in the right direction when upgrading or changing technology. They know which tech solutions will actually work for our needs.”

“Onboarding was straightforward. Direct IT planned a 30-day overlap with my old provider so that I could have a smooth, staged cutover. Then, after implementing backups and security measures, they got to know my business and helped come up with a long-term cloud strategy, including a very smooth migration to Office 365.”

“The reason we switched to Direct IT from our previous provider is the knowledge of architectural firm IT needs. Understanding our software programs is the big differentiator for me.

Direct IT's team is technical and responsive. I would definitely recommend them to other Architectural firms as I feel confident in their support team understanding our unique issues.”

“Their responsiveness seems to be faster than some in-house IT teams I have worked with in the past. It usually only takes a few minutes after we submit a request to receive a response and have someone working on our issues. They are very mindful of security risks and are on top of keeping our office safe with the latest security features, and security training for our staff teaching us how to be mindful of and recognize security threats.”

“Quick response and Pleasure to work with. Direct IT keeps me informed of any open tickets, They respond quickly, are very knowledgeable, and stay on top of technology and any new advancement.”

“I simply trust them. With Direct IT, you don’t have to worry about the next step, they are very responsive and always on top of the game and they make sure to always communicate the next step with me.”

“Direct iT is Awesome! They get back to you quickly and their support is awesome. You want a reliable and intelligent technician that can resolve your problems in a timely manner regardless of the problem? Direct IT has that.”

“Direct IT has a “JUST DO IT” Mentality. Extremely prompt communication with knowledgeable support engineers, and that is all I need.”

“They have Advanced cybersecurity knowledge. Direct iT provides quick prompt solutions to any of our computer problems. Very professional and easy to work with.”

“Have done a number of projects over the past year and each transition has been smooth. Quick response time, avoiding downtime on our part—very easy to work with, professional staff.”

“Direct IT has solved our IT problems by their team approach. We have an assigned person who visits our office as arranged by schedule, who manages and interfaces with our staff for questions and issues, and who is supported by Direct iT’s latitudinal staff for esoteric concepts. Direct IT team has a ‘solve it’ mentality with no excuses; no issue is too small or too large. Direct iT is respectful to our staff and they are our partners in our business. They make it their mission to understand how IT affects our business and deliver the required results.”

“Direct iT has an extremely fast response to support questions. The professional response always resolves the issue ASAP, I have a lot of confidence in their engineers.”

“Our company has been a customer of Direct iT for over 18 years. We operate 24/7 and require their services on a regular basis. The tech support team responds in a timely manner and are quick to assist. Remember the blizzard of 2015? One of their senior techs was on site the following morning to help us recover from a server crash. It was mission-critical and he worked many hours to get us back up and working.”

“Direct IT delivers consistently on rapid response, clear and proactive communications, and they provide cost-effective IT solutions for your business. They are flexible to meet your needs, while helping your company build an IT platform for future growth. Their expertise in security training/ awareness, and other proactive threat management solutions is invaluable.”

“They work hand in hand with our in-house IT team and have become invaluable in the 16+ years we have worked together. I am looking at Symmons' technology project roadmap for the year, I need to deliver clear expectations to management about project cost, impact, and timelines. With Direct iT, I have access to experts in security, cloud, and networking. This takes the uncertainty out of any major project. Whether it's a cloud or on-prem implementation, Direct iT will assign a team that does the same kind of projects every day and has a fine-tuned process with tools, checklists, and expertise to get it done securely, and reliably, and quickly with minimal user impact.”

“When we started with Direct IT, they offered a clear, needs-based analysis of our existing IT infrastructure and put together a program to better utilize our hardware and software. They designed our system intelligently to aid our growth as a company. Their pricing is upfront and accurate. Direct IT works quietly in the background of our nonstop office environment while barely being noticed. They are an ‘added value partner’ for us.”

“My firm has been using Direct iT for over 10 years. I switched to them after a bad experience with another IT company. I find Direct iT to be very responsive. They are cognizant of my firm’s budgetary limitations and don’t try to upsell me at every turn. I have found all their field technicians to be very pleasant, concerned and professional. The firm as a whole is top-notch.”

“Direct IT has been awesome to work with! They are incredibly responsive to our needs as a company. The employees are so easy to get along with and helpful at solving our problems. We are very happy to have them as a vendor!”

“They provide the security and technical services we need. They are always there to answer our questions and fix our issues. They were able to assist us in going remote quickly and safely when the pandemic hit.”

“We have been using Direct IT for the past few years when we decided that our IT needs were more than we could handle in-house. The staff is knowledgeable and have always been very responsive with support and suggestions for new equipment needs.”

“Our experiences with other IT firms were a “band-aid” approach, in which they would just wait for something to break and then fix just what was broken. What I appreciate so much about what Direct IT does is their weekly and monthly check-ups and monitoring, in order to stay ahead of any potential issues that may arise.”

“They are responsive and do not outsource their IT support. They respond promptly to our requests and come onsite quickly when necessary. They provide great customer care.”

“Onboarding was seamless - Direct iT worked out all the details about our systems and apps ahead of time so we could pull off a migration in the middle of tax season with virtually zero user interruption. They're systematic, they're knowledgeable and also really care about their customers - they keep following up until every issue is resolved, whether it is an update with my CCH Prosystems FX software or one of my customers needing help accessing data remotely with Quickbooks.”

“Here at Walnut Street Center, our team needs secure and reliable technology to be able to provide services to our clients. However, as a nonprofit, we have to make sure every dollar counts - that's why it has been so great working with Direct iT. They really understand our needs and provide guidance we can trust. Recently, our network needed to be revamped - Direct iT helped us use nonprofit software license grants to reduce costs, while still planning every detail and implementing the whole project with no surprises and minimal downtime.”

“Ultimately, Direct iT takes the worry out of my job. My internal team has a lot of goals to accomplish. Direct iT allows us to focus on those goals without getting bogged down in all the details of every new critical update or security vulnerability. A lot of outsourced providers claim they become part of the team but with Direct iT it’s true - these guys really are part of my team and I couldn’t imagine dealing with all of our compliance and security challenges without them.”

“One of the best business decisions we made was to change our IT provider to Direct IT. They are true professionals and take their jobs very seriously. The transition from our old provider to DirectIT was seamless and pain-free! They are always quick to respond to all our technology needs and help us stay ahead of technology needs and requirements. Their team works hard to make us feel like we are their only customer and we basically view them as part of the Dalton & Finegold team!”

“Direct IT’s team is extremely knowledgeable, honest, and reliable. In today’s day an age where downtime can have a significant impact to your clients and your bottom line, Direct IT can be counted on to troubleshoot the item and work on remediation immediately. Direct IT does an excellent job making sure their clients do not just feel like another Customer ID with a Ticket Number.”

“Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they will work with them to provide step by step instructions. Their team is friendly and builds a rapport with our employees, which ultimately relieves the frustration of a technology issue. The team at Direct IT is second to none. They look beyond the issue that is in front of them to assess the whole picture. Their service extends beyond the daily calls into their office for support; including project management, training on current technology trends, keeping users current by offering training; and many other “extras” that become instrumental to our business allowing us the peace of mind that our system is in good hands so we can focus on our business.”

“As an IT Director, what I like about Direct IT is the varied skillsets that I can use when needed. Direct iT takes care of the endless details of security, backups and updates so I can focus on business goals at CambridgeSeven. When I hired Direct IT, they transitioned our company very smoothly and I am very happy with their services.”

“Technology has the power to change lives, and through the efforts of dedicated organizations like the YMCA, it actually does. By allowing my team and I to lead the way but still providing excellent service and extra hands when needed, the Co-Managed program by Direct iT makes it possible for the YMCA of Greater Boston to serve its members in new ways, foster connection in the digital age, and implement new tools and technologies for the benefit of the community.
I have sung the praises of Direct iT’s co-managed program to many other IT directors and companies over the years because it has fit our needs.”

“Direct iT has always been there for us. I don't have time to worry about tech or security. I need a team that can stay ahead of the game. Direct iT considers my customers to be their customers, too. I’ve grown to trust Direct iT – after 20 years they’re an irreplaceable part of the Greenwood team.”

“Direct iT has supplemented my team for many years – their proactive maintenance is a big help and I know I can always rely on their expert engineers when I need them.”