- Description:
- If you're like most small business owners in the Boston or Waltham areas of Massachusetts, you likely feel stress dealing with your IT systems. Whether you have outsourced IT support or an overwhelmed internal team, dealing with computer downtime, slow response times, and hardware malfunctions can be challenging. Plus, how do you know you're really getting value for the money you're spending?
You need a reliable IT company to provide the technical support you need when you need it. At Direct iT, we provide a customized service level agreement (SLA), so you never pay for more than you need. Whether that's completely managing your information technology and vendors or supporting your internal staff with network support while they handle the day-to-day issues, we can help. Book a call with us today to start getting the IT services your business deserves.20+ SMB SME- Services:
- Email Security, Cybersecurity, Backup & Recovery
- Partnerships:
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- HQ:
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Waltham, United States
Branches: Boston - Tel:
- 781-957-3241
- Website:
- Visit Website
Direct IT’s team is extremely knowledgeable, honest, and reliable. In today’s day an age where downtime can have a significant impact to your clients and your bottom line, Direct IT can be counted on to troubleshoot the item and work on remediation immediately. Direct IT does an excellent job making sure their clients do not just feel like another Customer ID with a Ticket Number.
Working with our IT management team to assess our technology needs, the team at Direct IT keeps us on track with our goals. Direct IT takes the time to understand the client and tailors their support to each individual. If someone isn’t tech savvy, they will work with them to provide step by step instructions. Their team is friendly and builds a rapport with our employees, which ultimately relieves the frustration of a technology issue. The team at Direct IT is second to none. They look beyond the issue that is in front of them to assess the whole picture. Their service extends beyond the daily calls into their office for support; including project management, training on current technology trends, keeping users current by offering training; and many other “extras” that become instrumental to our business allowing us the peace of mind that our system is in good hands so we can focus on our business.
As an IT Director, what I like about Direct IT is the varied skillsets that I can use when needed. Direct iT takes care of the endless details of security, backups and updates so I can focus on business goals at CambridgeSeven. When I hired Direct IT, they transitioned our company very smoothly and I am very happy with their services.
Technology has the power to change lives, and through the efforts of dedicated organizations like the YMCA, it actually does. By allowing my team and I to lead the way but still providing excellent service and extra hands when needed, the Co-Managed program by Direct iT makes it possible for the YMCA of Greater Boston to serve its members in new ways, foster connection in the digital age, and implement new tools and technologies for the benefit of the community.
I have sung the praises of Direct iT’s co-managed program to many other IT directors and companies over the years because it has fit our needs.Direct iT’s staff is very skilled & qualified. They are dependable and they have a strong work ethic. They take out the time to explain what is going on with your individual situation. My emails/calls are answered in a timely manner.
Direct iT has always been there for us. I don't have time to worry about tech or security. I need a team that can stay ahead of the game. Direct iT considers my customers to be their customers, too. I’ve grown to trust Direct iT – after 20 years they’re an irreplaceable part of the Greenwood team.
Direct iT has supplemented my team for many years – their proactive maintenance is a big help and I know I can always rely on their expert engineers when I need them.
Cyber Advisors has done a great job of rebuilding our IT, supporting us along the way, and making it easier for our appraisers to do their jobs. Read More
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