Diamond Information Technology

Diamond Information Technology
Diamond is one of the leading IT and Communications Managed Service Providers in Australia offering innovative Technology solutions to the Small to Medium Business (SMB) market. We help organisations achieve their business goals by delivering innovative IT services & solutions that increase business productivity and growth.
Established in 1996, with the goal to provide quality IT solutions to quality organisations, Diamond is now a multi-award winning company that has been recognised as one of top 15 Managed Service Providers in Australia, employing over 50 staff.
#MSP Select Australia

MSP Select Australia 2024. Every year, Cloudtango honors the most successful managed service providers. For 2024, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, Diamond Information Technology demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.

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Warabrook, Australia
Branches: Sydney
1300 307 907

Diamond Information Technology Reviews

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We value that Diamond IT is only a phone call away should we ever need them. Our partnership has allowed me to focus on supporting our community of volunteers and our core business offering. Our staff have been empowered to log any technology support requests they may have through their self-service ticketing system.

Anthony Ross, CEO
Hunter Volunteer Centre

Partnering with Diamond IT helped build confidence and capacity within our internal IT to ensure that such a critical technology investment was a success. With the help of their strategic consultation skills, the project went from ‘how are we going to do this?’ to ‘we can do this’ in a matter of months.
We are excited to see the changes in service delivery to better support our community – all driven by technology.

Jack Hanson, Corporate Services Executive
Hunter Primary Care

Diamond IT has helped us to better understand the risks associated with cyber crime. Through their network analysis and robust training, we have been able to ensure we are operating under a best-practice cybersecurity strategy. Diamond IT is extremely knowledgeable and we found them great to work with. We had an agreed project timeline and Diamond’s Technology Consulting Manager was responsive and committed to achieving the set timeline. We would happily work with Diamond IT again in the future.

Rebecca Jones, Practice Manager
Baker Love Lawyers

RaRMS engaged Diamond IT to develop and implement a database integration tool. The integration tool automated the process for importing clinical notes from Healthdirect Australia’s after-hours GP service into the patient database used by RaRMS. We found the Diamond IT Project team to be very knowledgeable, capable, great to work with, and committed to achieving the Project timeline. We’d happily work with Diamond IT again for any project requiring similar database expertise.

Shane Hatton, Former CEO
Rural and Remote Medical Services (RaRMS)

With a couple of days now since go-live, it feels that we are sufficiently in the clear to declare the major IT transition project associated with PSG’s recent acquisition a resounding success.“During the past 3 months, many people have sought me out to provide feedback on Diamond. This seems unusual for IT – it’s often a case of high praise being no complaints!

Jane Coleman, CFO
Pacific Smiles Group

Samaritans worked with Diamond IT to build a new Intranet System for hundreds of staff across 5 geographical regions. The customer service from the software development team was excellent and any issues were responded to promptly.

Elizabeth Baker, Communication Manager

Working with the team has been great for me coming from a non-IT background. I can describe what I want in plain English, add a few diagrams and they will put it all together for me.
The time Diamond IT has invested in understanding our business and what we do as well as the collaborative approach they take has enabled Castle to put in place IT solutions that have solved a range of problems from the simple to the complex.

Zachary Herron, Manager of Disability Employment Services
Castle Personnel

We previously had some challenges finding an IT partner that suited our needs. Diamond IT understood our needs and immediately resolved issues. Their proactive approach provides us with peace of mind that we’re protecting our systems and information.

Michael Law, Finance Manager
Little Sisters of the Poor

Diamond IT are the ultimate trifecta – supportive, responsive and extremely good at what they do. Our partnership of over 15 years speaks volumes and in today’s ever changing environment, the one thing we can count on is our technology underpinning our success.

Sue Tilden, General Manager
Raine & Horne Gosford

When COVID-19 hit, our business was ready. We are so happy with how Diamond IT set up our communication infrastructure to work from anywhere. It has completely minimised any potential disruption to our business as we easily transitioned to a virtual model.

Matt Kearney, Partner
Commercial Collective

Moving from our traditional desk phones to DCloud Voice has provided the JSA Group with the ultimate flexibility to keep in reliable contact with staff no matter whether they are working from another office, home or their car, and regardless of whether they are operating from their computer, their tablet or their mobile. All staff can see each other’s presence and availability and can choose whether to video call, talk, IM Chat, conference call or simply leave a voice message.

Andrew Shakespeare, Director
The JSA group

I just wanted to take the opportunity to thank you for your fantastic service and support this year. Everyone here comments on how quickly you respond to our queries, and the service has simply been excellent.

IT Manager
Mining company

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