“Downtime for us doesn't just cost us financially — it costs us reputation with our suppliers, our product chain and our customers. Innovate’s support is excellent and our downtime is negligible now, so we don’t even talk about it. Before, things would break all the time.”

“The migration and everything Innovate has taken care of for us was surprisingly smooth. With a change of this magnitude, we braced ourselves for disruption. But with how it’s gone, we found it really reassuring from day one that we were going to get a good service. As Innovate monitors all of our equipment, we very rarely have problems, and any issue gets flagged from their side rather than the other way around, which is exactly what we were looking for.”

“We didn’t want someone to just go away and then come back and say ‘it’s done’. We wanted involvement with us throughout the whole process – we wanted to know how to do it along the way as well. We know how Cirro and Innovate work, and there’s a good synergy there. We didn’t have people chasing us say ‘we need to get this done’, but instead a complete understanding and trust throughout the whole process.

We appreciate how Cirro and Innovate understood our challenges and went through the project plan in detail. It’s easy to migrate, but it’s difficult to do it in a way that it works for both organisations. They were able to understand what our objectives were and how we could achieve those. For us, it was all about how the project was managed. As the end result, we had a smooth transition and no additional workload with everyone being happy. We’re pleased with the outcome. The new MD and finance team were happy with a fixed price project that was delivered with no surprises.”

“Our business has been growing steadily over the years and Innovate have always been by our side as a trusted partner. From the initial engagement and consultancy work to setting up the new server, scoping out the entire project, and taking on the difficult task of getting buy-in from our software vendors for the cloud migration - Innovate have always gone above and beyond.

I know I can trust them with technical questions - not just in relation to our own projects but also other IT-related quotes and offers. While I have a good technical background in printing matters, Innovate’s team have always been able to explain more complicated IT matters in easy-to-understand terms to me, so I can make up my own mind. We appreciate their honesty and clear communication which is the basis of the trust in our relationship. We wouldn’t be without them and are looking forward to growing further together.”

“We’re incredibly happy with Innovate. We felt the old IT provider had taken their eye off the ball. When we moved to Innovate, we really felt that they came in. We liked the fact that they took over completely, told us what was happening, and improved all of our systems. The onboarding process and moving on couldn’t have gone any better.

Nobody else was as quick off the mark to come round and introduce themselves and what they could do, which Innovate did straight away. We like that personal touch, and it gave us confidence there and then that this was a company that we would like to do business with.

There was lots of personal engagement. Gwynne from the Projects team came around a lot. She worked here and gave us a lot of confidence in what we were doing. She’s a can-do person and very knowledgeable. We've got no issues at all when she's working on something, as we know it will get done and well at that. This is especially important because we’re all former military and not IT professionals, and we need somebody to be able to manage that. Because if IT goes down and we've got multiple operations all over the globe, things cause challenges. So, the fact that we have people coming in, showing us what's going on, how to do things, and it's all now working seamlessly has helped us a great deal.”