“I can wholeheartedly recommend Qlic for charity IT support. Their customer service and technical knowledge have been excellent from day one. I cannot believe we struggled with our previous provider for years before making the switch!”

“Cole Mechanical are pleased to celebrate 5 years of support with Qlic IT. We have found the team supportive of our needs and do so with speed and efficiency, ensuring that our business operates effectively and, importantly, protected from outside cyber threats. Qlic IT provide key confidence to our ways of working. Thank you.”

“We have recently begun working with Qlic because as a small charity, we need IT expertise. The Qlic onboarding process was thorough and we were fully supported throughout. Now we are working with our Account Manager to improve our IT by working through the Best Practice Analysis that Qlic have produced. We also love that Qlic offer quick, phone based support.”

“We have been working with Qlic since late 2019, at a time when we were considering becoming a remote working company. This was just a few months before Covid came along and enforced the issue for many companies.

Thanks to the work that Qlic had already done for us, we were fully remote exactly 1 month before lockdown.

Our move from having our own file servers to using a fully hosted system was managed superbly and seamlessly by Qlic (then known as Premier IT), which fully justified our decision to partner with them in front of 3 other strong candidates that we spoke with.

Since that time, our relationship with Qlic has strengthened. Our staff have full confidence in their support team, who are always knowledgeable, courteous and helpful. They really are like our own IT team as they feel as if they are part of our own company.”

“Before working with our current IT provider we were dealing with very poor first line support, frequent service drop outs and a general lack of accountability. It was frustrating and created unnecessary work for our office managers who often had to step in just to keep things moving.

Since making the change the difference has been clear. Response times are quick, the service is consistent and the engineers know exactly what they are doing. Our account manager is on hand when we need advice and the training and webinars have helped bring the whole organisation up to speed. The systems we now use are the best fit for our needs and reliable. It’s also much easier to explore new ideas and stay informed.

Day to day there has been a real shift. Staff can report their own issues directly and get answers without us having to intervene. The stress and hassle that used to sit with the office managers has gone and we now have confidence in our infrastructure.

Working with the team has been straightforward. They are professional, efficient and structured. Expectations are managed well, everything is explained clearly and they have always been patient and supportive.

We would recommend them without hesitation. They removed the stress from our IT provision from the first meeting by giving us clear options and guidance. They’ve helped us move to a position where staff have autonomy over their own issues while we can focus on adapting and improving our systems at a higher level.”

“We moved to Qlic IT in April from our previous IT provider and so far, we have been very happy. The team at Qlic IT have been great and in particular, they made the service migration between IT providers smooth and easy. Their helpdesk is contactable via phone or email, with the phone service always being answered very quickly and the query resolved swiftly. The whole team are friendly, knowledge and great to work with.”

“All charities need - and deserve - reliable IT so that they can focus on their beneficiaries. The team at QlicIT provides us with affordable, responsive service and support in the true spirit of partnership”