ITRM is a privately-owned, award-winning, accredited IT managed service provider, providing technical solutions for all business needs. Formed in 1999, it takes a dynamic approach to delivering the best possible service and value to its customers. Its service portfolio includes IT support, consultancy services, network cabling and electrical, voice and data communications, web design and software development, all delivered through in-house resources. ITRM's technical leadership will both support and transform your business.
#MSP Select UK

MSP Select UK 2024. Every year, Cloudtango honors the most successful managed service providers. For 2024, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, ITRM Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.

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Sidcup, United Kingdom
Branches: London

ITRM Ltd Reviews

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During our recent office move, ITRM’s service was exceptional from start to finish. The transition was seamless, leaving us impressed and stress-free throughout the entire process.

Their team went above and beyond to ensure that every aspect of the move was well-explained and coordinated. From planning the logistics to executing the move itself, they demonstrated professionalism and expertise.

Communication was top-notch, with clear explanations provided every step of the way. Any questions or concerns we had were promptly addressed, making us feel supported and informed throughout the entire process.

Thanks to ITRM, our office move was a success. We couldn't be happier with the outcome and highly recommend their services to anyone in need of IT support or assistance with office relocations.

Lauren Newman
Avignon Capital

I just wanted to say a very big thank you to all staff at ITRM for your service, from the day-to-day issues raised with the help desk to the migration of our IT service into the cloud and SharePoint. It has been a pleasure to work with you all and I look forward to our continued working partnership.

Anna Ware
Mind in Harrow

At Lakethorne, we were searching for a Managed Service Provider (MSP) that could help us improve our IT infrastructure. In today's constantly evolving technological world, having adequate support for IT issues is crucial for our daily operations. That's why we chose to partner with ITRM, who provide us with IT support, DRP (Disaster Recovery Plan), cyber security, and more. Our experience with ITRM has been exceptional, as they have gone above and beyond to provide us with outstanding customer service at every level of the organisation. More specifically, Ethan Dennis and Michelle Rozier have consistently been driving an excellent standard of service that at Lakethorne we appreciate. We highly recommend them for their remarkable service delivery. We have been clients for many years, and ITRM has shown immaculate adaptability and stability throughout this time.

Chaz Gill
Lakethorne Ltd

ITRM offers exceptional account management and expertly identifies business improvements which not only lead to efficiency gains but also in most instances generate cost savings. Their commitment to customer service is invaluable.

Thomas Carroll
Optyma Security Systems

From day one ITRM proved not only their technical expertise but also that they care about their customers. We have used their services for 6 years and I know all the team by name and quite a lot in person. With ITRM you are not getting just another support company, but you become part of their family, they want to get close to you and understand your business and your challenges. Nothing is too much effort and even during covid they pushed even harder to ensure everyone could work from anywhere. This is a 5-star company providing a 5-star service, from the MD downwards you will get the best service possible and at a price that is affordable.

Gary Ross, Head of I.T & Facilities,
Royal Air Force Benevolent Fund

We have used ITRM extensively on our commercial projects for structured cabling design and installation for over ten years and would not hesitate to recommend them for this work. They regularly prove great value in tendering and have proved willing to go the extra mile when we have needed help and flexibility to keep a project flowing efficiently.

Joe Firestone
Progress Furnishing Systems

With the help of ITRM’s VCTO service we have a greater understanding of what IT requirements, structure and security we need and we have been guided in how to grow and mature in our IT management too. If we have found issues and problems ITRM are the first to work with us to resolve these and both parties learn. It is truly a great partnership that I trust – which I cannot say for many suppliers. Overall I would not hesitate to recommend ITRM and their services.

Yvonne Higgins
Bauder Ltd

ITRM are the official IT Partner to the Charlton Athletic Football Club and Charlton Athletic Community Trust, providing excellent IT and telephony services to both organisations for many years. As a Club we have made considerable changes to our IT since working with ITRM which have enabled us to work more efficiently at the Valley and remotely and made significant cost savings in the process. We enjoy working with the ITRM team and always receive a great service.

Ravi Patel
Charlton Athletic Football Club

I just wanted to say a huge thank you to ITRM for delivering the Horizon project for C.P Hart. It was a tight deadline but we made it, thanks to your professionalism, hard work and dedication.

Karen Newman
C.P Hart

As an ex-MSP engineer myself, I can say that ITRM is one of the best MSPs that I have dealt with. We tell ITRM what we need, and get a better solution that fits our business needs perfectly. Unlike other suppliers, there is never a hard sell on services we don't require. ITRM are easy to deal with and the team are professional, well organised and very friendly.

Mike Mullen
CreativeDrive EMEA

As IT Manager, I have dealings with the majority of staff at ITRM (Service Desk, Account Manager, Finance and Senior Management).
Regardless of who I communicate with, ITRM’s ethos of maintaining an individual, professional approach is evident throughout and it is clear, keeping the customer happy is their uppermost priority.

Lee Hewitt

We have used ITRM as our IT Services provider since 2011. Initially they supported an on site solution however due to the size of our company ITRM proposed that we migrate the services to a cloud solution. They developed a solution and Project managed the migration through to completion with no outage for users during this period of transition. We are now embarking on upgrading our cloud solution to the latest technology offering and have no hesitation in ITRM delivering the managed solution and provide IT service support into the future.

Chris Sedgwick

As a small but growing company we were looking at ways to engage with the local community and it was their corporate social responsibility programme that first impressed us with ITRM. When we decided we needed a proactive IT support company , therefore, we were keen to talk to them. Jennings and Barrett are responsible for looking after over 2800 homes with attendant client data and finances. Our server was elderly , much of our hardware was struggling and software needed updating across the business. We therefore needed an updated , robust and secure IT system and wanted solutions that would allow us to grow as a business.
ITRM were capable and knowledgeable, but also beyond this they were imaginative too. We asked them to help us grow and they mapped out a solution to enable us to do this , to keep our and our client data safe, and to provide flexible and future-proof working. The entire project was delivered over the Christmas period, where we had fewer users and therefore caused little disruption to our daily work. Technical staff were on hand in our offices and at the end of the phone to ensure that any glitches were resolved quickly . The technical support team always respond quickly ,with empathy and good humour, which makes the tedious business of reporting an issue so much easier , and see it as a challenge to resolve the problem whilst on the call where at all possible. We now have staff able to work across both offices, collaborate on a single document from different locations at the same time or work remotely as required. This family friendly and flexible approach has made staff feel more valued and invested in and enables us to deliver a better service to a growing client base. We would not hesitate to recommend ITRM for outsourced IT support.

Joanna Bould
Jennings and Barrett

We have worked with the ITRM cabling team on many occasions. Our site presents many challenges, from high care areas where food for consumption is prepared, to busy loading bay areas. ITRM have been able to adapt to work in all of these areas, providing a high quality installation service, working around the demanding schedules of a production facility. The teams on site are always professional in their approach, accurate in the execution of their work and communicate well through all stages of any work, from planning to completion. We have been, and continue to be nothing but completely satisfied with the service provided by ITRM, and look forward to continuing this relationship into the future.

Gary Cooper
BerryWorld Group

ITRM talked us through the pros and cons of our telephony & IT options, they subsequently designed and implemented a new hosted telephony solution linking our sites with new internet connectivity, this has allowed us to take advantage of unified communications and has transformed the way we do business.
In an industry that can often be confusing with a vast array of options, ITRM took the time to understand our business and what we were trying to achieve, I would strongly recommend ITRM to anyone looking for a technology partner.

Laura Gamlin
Simon Turner Refrigeration Services Ltd

ITRM’s Web Design and Development Team provided some great advice around the design of our website. The team were creative, knowledgable and a pleasure to work with. We are now working with their Consultany team on another potential project.

Sophie Dean
The Pretty Little Tea Company

“ ITRM have consistently delivered and supported us throughout our project over the 4 years of working together. When we have had urgent requests to change functionality or changes to third party integration, they have always helped manage expectations and delivered in a timely and professional manner. Myself and my team highly commend ITRM for their excellent results and tenacity

Alistair Roberts
M&C Saatchi

The project experience and our migration journey to the cloud ran smoothly. The feared disruption and upheaval was completely mitigated. It was a job very well done and one that we were eager to celebrate.

Chris Sedgwick
Falko Regional Aircraft Ltd

ITRM have taken the time to fully understand our business and have built an IT infrastructure that will assist us in achieving our business goals. Our account manager and the ITRM technical team involved us in this process, building a solution which will last for the next 3-5 years so we have been able to plan our IT budget and future spend accordingly. They did a fantastic job on our project and the service desk have provided a reliable support service. I would not hesitate to recommend ITRM.

Barry Broughton
TPS Global Logistics Ltd ( formerly CRM Logistics )

The pace of change and growth within the WB Chambers business over recent years had meant that the overall IT environment very quickly became out of date and unsustainable. This started to give them daily operational challenges in terms of security and general functional use. We agreed a long term IT strategy and vision and we then engaged ITRM to further develop the strategy and then to implement it. The benefits were outlined, and the costs and timings were clearly communicated. The end result was that the WB Chambers business and operation is now working within a modern and secure hybrid IT infrastructure with ongoing support that has given them a solid foundation on which to grow further.

Jamie Feaver
WB Chambers

I cannot praise the team at ITRM highly enough. In our recent project to install cabling as well as a new VOIP phone system everyone from ITRM has been extremely helpful and professional, from the initial contact with the sales team through to project implementation. I would not hesitate to recommend ITRM to anyone who is looking for a superb partner as their business evolves.

Neil Burke
Chase Evans

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