- Description:
- Access One is a Managed IT Service Provider and Telecommunication company located in Chicago Illinois.
We began operations over 32 years ago with a mission to provide the best client experience in technology services.
Our goal, simply stated, is to be a trusted advisor to our clients—providing world-class technology solutions that keep your business running.
Our solutions are delivered by a team of professionals who are committed to providing an unrivaled level of client service. We believe there is no substitute for client care and are proud to be a ten-time winner of the Stevie Award for Front-Line Customer Service, a recipient of the Better Business Bureau’s Torch Award for Marketplace Ethics, and maintain a Net Promoter Score in the top five percent of our industry. CSAT score of 96.1%30+ SOC 2 Type 1 SOC 2 Type 2- Services:
- VoIP, Hosted Exchange, Email Security, Dynamics 365, Cybersecurity... and 15 more
- Partnerships:
- VMware, Amazon, Cisco, ConnectWise, Datto, +12 […]
- HQ:
- Chicago, United States
- Tel:
- 800 804-8333
- Website:
- Visit Website
“We absolutely love Access One! They have helped me with IT related issues many times. The service is always prompt and helpful, and they never keep me on the phone for longer than needed. They also support animal charities. 10/10 in all my experiences with them.”
“As an office manager, I appreciate the high level of customer service that Access One always provides. They never fail to resolve whatever problem is presented to them. And they do it politely and efficiently.”
“Access One is the best! One of the most notable aspects of my experience is their remarkable ability to swiftly resolve our service tickets. Whether it's been a minor issue or a more complex problem, their team tackles each ticket with speed and precision, and minimal disruption to our operations. It's evident that they value the importance of prompt resolution for their clients. Thank you Access One!!”
“Joanne Graczyk is fantastic! Super helpful. Made sure everything was working properly. Professional and friendly. Thank you again Joanne!”
“These guys are really competent! Easy to work with. I’ve seen them customize a lot of stuff for multiple businesses.”
“It was a pleasure working with Joanne. She was very helpful with the process to fix the issue and communicate the results in a timely manner.”
“Access One handles the church's Auto Attendant messages, schedule and recordings. They are very responsive to my requests for changes!”
“Consistently Excellent Service and Thoroughness
I have had the pleasure of working with Access One on several occasions, and each time they have exceeded my expectations. Their team is incredibly thorough and detail-oriented, ensuring that every aspect of the project is handled with care and precision.
What truly sets Access One apart is their commitment to client satisfaction. They take the time to understand your specific needs and go above and beyond to deliver outstanding results. I especially appreciate the opportunity to work with Joe Wanta, whose expertise and dedication are truly commendable. He is always responsive, helpful, and a true pleasure to collaborate with.
I highly recommend Access One to anyone seeking a reliable and professional partner. Their commitment to excellence and client-focused approach make them a standout choice in the industry.”“I am a small business owner, and my plate is already full. Access One takes care of my business like a partner and not just another vendor. They are willing to provide solutions even if it involves being flexible to my needs. They provide forward thinking planning for services and security that I know my business will eventually need as it grows. They respond quickly to any support needs, and their support team does a lot of the heavy lifting so that I can keep working. Very pleased with Access One and I would highly recommend them to other business owners. Thank you to Aviv Rodriguez and Alison Balthazor for all of your help!”
“Fast, Reliable, and Exceeds Expectations! We couldn't be happier with the service received.”
“I had to call today to get assistance with our voicemail for our main line. Brian was extremely helpful. He reviewed all the information I gave him and tried some level 1 troubleshooting. When that did not resolve the issue he planned to escalate it. However, in 2 minutes he called me back with the resolution that he worked on himself. Access One has some of the best customer service I have come in contact with and I work with quite a few IT vendors. Thanks Brian!”
“Cyber Advisors has done a great job of rebuilding our IT, supporting us along the way, and making it easier for our appraisers to do their jobs.” Read More
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