- Waident is a Chicago IT outsourcer that supports and manages SMB technology to help organizations keep their people productive, their enterprise running, and their company data safe.#MSP Select USA
MSP Select USA 2023. Every year, Cloudtango honors the most successful managed service providers. For 2023, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, Waident Technology Solutions demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
15+ SMB SME upGrowth VMware
- VoIP, Backup & Recovery, Cloud Migration, Cybersecurity, Data Storage... and 11 more
- Zerto, Kaseya, HPE, HP, Dell, +15 […] more
Chicago, United States
Branches: Brookfield and 2 more
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Waident Technology Solutions leverages their expertise to handle tickets quickly and resolve technical and network problems that arise. A reliable partner, the team provides monthly detailed reports and stays within the budget. Their extensive IT and cybersecurity knowledge make them stand out.
The company is happy with Waident Technology Solutions. The team has fixed the client’s problem and has delivered excellent services. They’re highly responsive and accessible to the firm even during the weekend. Their suggestions are always top-notch, resulting in a truly successful partnership.
With Waident Technology Solutions’ help, the client now has a more secure IT environment. The team leverages their knowledge and technical expertise to ensure quality and timely results. They’ve also stuck to the given budget. Overall, the vendor is doing a solid job of meeting the client’s needs.
They’re timely, fiscally responsible, and technically able. Waident Technology Solutions provided valuable solutions that limited downtime to streamline operations and support a remote workforce. The team is attentive and identifies challenges early to enable effective budgeting. They are transparent and skilled, which results in continued collaboration.
The team cares and is very diligent in their work. The quality of Waident Technology Solutions’ work is excellent. They’re great communicators and provide frequent reports on the status of their work. Customers can expect an organized and responsive team.
They're cost-effective and super reliable. The client is satisfied as the specialists maintain an accountable, communicative workflow. They offer timely deliveries and prompt responses to inquiries.
They are sophisticated and can work with small businesses with a more modest budget. The work has satisfied everyone involved, leading to continued engagement and support. In addition to being timely, responsive, and dedicated to the work, the Waident Technology Solutions team is capable of long-term support.
Their expertise and ability to stay ahead on IT issues and products stand out. Top-notch services and timely delivery make Waident Technology Solutions an excellent partner. They work on a ticket-based system to quickly address client needs.
The team's work and dedication to problem-solving and troubleshooting have saved the internal staff time that can be reallocated to other business processes. They've streamlined the onboarding process, giving the company a more professional image when welcoming new employees to the team.
Over the course of the engagement, Waident Technology Solutions has consistently satisfied the client’s customers and helped maintain a positive perception of the client’s business. Communicating through ConnectWise and Tickettracker, they have proven to be organized and diligent. They have integrity paired with strong competence and follow-through.
Internal stakeholders are impressed with Waident's services, noting their reliability, responsiveness, and persistence in solving problems. The team is technically skilled, professional, and personable.
Waident Technology Solutions has helped the client have secure cyberspace, reliable sources of information, and fully functional devices. They provide good value for money, schedule tasks efficiently, and communicate any delay. They are also willing to go to the client's office to resolve issues. They are very cost-effective for the amount of service we receive.
Waident has a very quick response time. It is rarely more than one or two hours between request and resolution. Our employees are technically smart enough to be dangerous, and Waident will often suggest quick fixes to empower us to solve some issues ourselves.
Our Waident relationship started with helpdesk support, but we’ve found that as our organization has grown they have helped us think about the technology landscape overall. They proactively suggest possible infrastructure improvements like database upgrades.
Waident has great availability when we need them. Just the other day, one of our team members put a service request in at 7 pm at night, and was corresponding after-hours with a Waident support person, who delivered the solution.
We are a pretty reactive business. Without Waident, strategic IT projects would get relegated to the back burner until something went wrong. Waident’s approach is much more proactive, constantly monitoring our servers and managing virus/malware updates. Issues get reported instantly!
I consider Waident a part of my larger IT team of internal staff rather than just vendors or consultants. In fact, they make it easier to work with other vendors. Waident gives me a faster response time so I’m not waiting on the vendor.
Waident proactively suggested that we move to a virtual server, something we knew nothing about. It’s one of the best things we’ve ever done!
We used to have a smaller IT company — basically just one guy — helping us. We were in trouble if he wasn’t available, especially as we grew in size. Now we just send an email, and somebody on the Waident team can quickly help us.
Waident’s greatest strength is their responsiveness. They get back to us relatively quickly on our standard requests, and urgent requests are turned around even faster. I also appreciate their high-level guidance and annual technology recommendations. They help me think through network and security issues and are very conscious of not throwing around a lot of money for projects. They go over the details of a project so I feel like I understand. But mostly I like not having to think about technology because Waident has it under control.
My switch to Waident took away my worries about technology and has freed up my time so I can focus on my business.
My staff and I have been really happy with Waident. I no longer have to worry about technology because they are proactive about suggesting new software I might need, managing my data back-ups, and enhancing the systems I already have. I like that they can satisfy all my technology needs, and are available 24/7 for emergencies. Whether I’m at work or at home on my personal computer, they can access my computer and take care of any issues.
With Waident, I get the responsive, helpful support I expect and with predictable monthly billing. They bring a holistic, business-oriented approach to planning my infrastructure, and anticipating my needs.
Persistence and commitment to closure are defining characteristics of Waident. They never fail to follow up, asking, “How have we done? Have we solved the problem to your satisfaction?” By “closing the loop”, Waident ensures the problem has been resolved, not just buried.
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