- Littlefish are an award-winning Managed IT and Cyber Security Services Provider delivering enhanced user experiences, improved customer satisfaction and authentic business value. Disrupting the mid-market and enterprise marketplace we are an established and superior alternative to the ‘usual suspect’, £multi-billion MSPs and outsource giants. Delivering services 24/7/365 to 100,000+ users globally, for a variety of organisations, across the private and public sectors, including Farrow & Ball, Pib Group, PDSA, Viridor, Houses of Parliament, Croyden Council and CQC. Through significant investment in enterprise-grade processes and tools, and teams with enterprise experience, we ensure our customers consistently receive market-leading service that is independently verified as world class.#Global100
Global100 2023. Every year, Cloudtango honors the most successful managed service providers. For 2023, our technical analysis focused on business growth, customer satisfaction, and service offerings. By being selected, Littlefish Managed IT Services demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
20+ SME LE upGrowth Azure ISO 27001
Care Quality Commission
Care Quality Commission, the regulator for Health and Social Care in England, has appointed Littlefish as their Managed […]
In 2019, the council launched the Croydon Digital Service, which combined the existing IT team with a number of other […]
- Virtualization, Email Security, Data Storage, DaaS, Cybersecurity... and 16 more
- Veeam, Cisco, Citrix, Datto, HPE, +5 […] more
Nottingham, United Kingdom
Branches: London and 1 more
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- 0344 848 4440
"Pib Group focuses heavily on data, digital, and IT, and wanted to service its customers in a better way, with a greater digital presence and use of data insights. Finding a partner that could assist PIB Group with digital transformation was key. We liked the straightforwardness and the transparency, Littlefish seem to be a disruptor from the norm. We like the fact that they were very keen on shifting left and becoming a true partner."
"Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we have been able to improve user experience and increase exploitation of technology investment with Littlefish as the SSRO’s IT managed service provider."
“Viridor was looking for a partner that enabled us to provide an extended and improved service across our business. The Littlefish innovative and flexible approach to service management is unique and refreshing, and this strongly influenced our decision to work with them. We were also greatly encouraged by their great track record with many customers"
"Littlefish demonstrated that they were really focussed on the end users, and treat themselves as part of our team. They would empathise and they would care about what it was that people needed, making the transition to the new service really smooth. They delivered training to our team so we had a deep understanding of what they do as an organisation, making them feel like an extension of our team"
We ran a full procurement exercise to choose a supplier for our service desk and end user computing, and Littlefish were the clear winners. What came across was the culture of Littlefish aligning with what we wanted to be able to do with the Croydon Digital Service.
After an in depth analysis of a number of service providers, we were delighted to sign an outsourced Service Desk contract with Littlefish. They are not only offering us a cost effective service but increased time coverage and are able to provide us a wider level of technical experience than we could have hoped to achieve internally.
It is incredible the difference that Littlefish has made. We now have the support we need and we know that we can count on the Service Desk to support us as we continue to grow as a global company. Littlefish has truly become part of the NSK family.
In Littlefish we found an organisation who were sensitive to our requirements, pressures and constraints, and who exhibited the willingness and ability to go far beyond a buyer-supplier relationship. The agility and flexibility Littlefish demonstrated were crucial to the project’s success.
Littlefish offered true consultancy, flexibility, agility, innovation and ideas to create value, so it was the best fit for our needs. The pricing structure was really clear and we could easily see how the Azure platform could be scaled with our growth. It was priced very competitively per user and the cost of future support was very easy to calculate.
We are small, but growing – and we wanted to commit to a company that could understand that. We’ve got our own servers, now all hosted in the cloud by Littlefish on our behalf – which means we only pay for the exact amount of server space used, and have the benefit of infinite flexibility. In addition, Littlefish provides upgrades for us, as and when. Littlefish does a huge amount for us – in my opinion, they are an extension of the team.
Littlefish have proved to be a great IT partner. they are responsive, flexible, honest and genuinely focused on improving our IT service. We have also been impressed with their comprehensive, tailored KPI reporting pack.
After an in depth analysis of a number of service providers, we were delighted to sign an outsourced Service Desk contract with Littlefish. They are not only offering us a cost effective service but increased time coverage and are able to provide us a wider level of technical experience than we could have hoped to achieve internally. We look forward to a successful and mutually beneficial partnership over the coming years.
Like all government departments, we are looking to improve the service we receive at the same time as reducing costs. We were able to achieve both these goals by moving to a model where we have contracts with specialist providers, allowing us to benefit from both their expertise, and the price transparency this model gives Our goal was to reduce costs year on year by at least 20% through disaggregation and we have achieved that from year one with ease.
Littlefish have really proved themselves, with a ‘we can do it’ attitude, making us feel like we matter.
Adopting new and improved technology is critical to enabling better mobile and remote working for our employees; more collaboration both internally and externally, and greater flexibility as teams evolve and change to address different business needs.
We selected Littlefish to provide a 24/7 Service Desk to deliver IT support to our staff, End User Compute to provide the latest technology to enable location independent working and Network Infrastructure Management to ensure the network is optimal and always available. What really appealed to us is that the Littlefish team has the right attitude, its service models are very flexible and innovative, and its government customer base is strong, instilling confidence from the outset.
Gaining control of our IT service was key for us to stand on our own two feet and enable the organisation to meet its obligations. Littlefish proved itself to be capable, flexible and agile, and the right fit for us. From the initial engagements and through their references we were confident they would be the ideal partner. So far, we have completed the transition phase, moving in to early life support, and it has been seamless.
We wanted to commit to a company that could grow with us. We needed a 24/7 Service Desk. However, we didn’t want to be a little cog in a big wheel, which could have happened had we chosen a bigger provider. We wanted to be able to create a relationship and rapport with our service provider, to ring our provider and say: “we’ve got an idea, what do you think?"
Littlefish offered the best value as well as the best fit for our needs. The pricing structure was really clear and we could easily see how the platform could be scaled. It was priced very competitively per user and the cost of future support was very easy to calculate.
With Littlefish the business-as-usual IT support work is taken care of as a given, monthly traffic light reports tend to always be green on SLA and KPI analysis. Independent user satisfaction surveys are always solid. What sets the them apart is the pro-activity, consultation and bringing new ideas to the table, added to the ability to deliver strategic projects whilst seeing the complete picture… it all amounts to a genuinely collaborative partnership.
Tuesday - Call with CloudCoCo, Wednesday - Proposal sent, Friday - Contract signed. In comparison, I was 2.5 months deep into ongoing conversations
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