Since Littlefish have been appointed, they have been consistently delivering really excellent service to our staff. We have really tough expectations and have a sliding scale approach to customer satisfaction, so as the years go on, it gets harder. I’m really pleased to report that Littlefish have consistently met this scale.

This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.

We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.

It made sense to us to go to an organisation that could offer us a range of security services… we chose Littlefish because they could provide everything we needed. In an ever-evolving landscape, there’s always more to learn and new threats emerging, so I’m confident that Littlefish can help us with that.

"Working with Littlefish was an immensely positive experience and they proved to be a highly knowledgeable and an incredibly collaborative IT partner. They provided invaluable clarity and insight into our technology separation project planning, clearly linking their efforts to our core business objectives and guiding us confidently through each step of the way in a responsive and honest manner."

"Information security was becoming a bigger and bigger concern for the company, with pharmaceuticals being a highly regulated industry. For us, data security is paramount and cannot be underestimated – we needed a partner we could trust, one that could come in and hit the ground running and that was Littlefish."

Throughout the tender process it really did become obvious that Littlefish put customer service at the heart of their approach and were willing to get to know the Canal & River Trust as an organisation. Since go live the positive feedback has been overwhelmingly unanimous from across the organisation which reinforces the belief we have chosen the right partner.

"Pib Group focuses heavily on data, digital, and IT, and wanted to service its customers in a better way, with a greater digital presence and use of data insights. Finding a partner that could assist PIB Group with digital transformation was key. We liked the straightforwardness and the transparency, Littlefish seem to be a disruptor from the norm. We like the fact that they were very keen on shifting left and becoming a true partner."

"Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we have been able to improve user experience and increase exploitation of technology investment with Littlefish as the SSRO’s IT managed service provider."

“Viridor was looking for a partner that enabled us to provide an extended and improved service across our business. The Littlefish innovative and flexible approach to service management is unique and refreshing, and this strongly influenced our decision to work with them. We were also greatly encouraged by their great track record with many customers"

"Littlefish demonstrated that they were really focussed on the end users, and treat themselves as part of our team. They would empathise and they would care about what it was that people needed, making the transition to the new service really smooth. They delivered training to our team so we had a deep understanding of what they do as an organisation, making them feel like an extension of our team"

We ran a full procurement exercise to choose a supplier for our service desk and end user computing, and Littlefish were the clear winners. What came across was the culture of Littlefish aligning with what we wanted to be able to do with the Croydon Digital Service.

After an in depth analysis of a number of service providers, we were delighted to sign an outsourced Service Desk contract with Littlefish. They are not only offering us a cost effective service but increased time coverage and are able to provide us a wider level of technical experience than we could have hoped to achieve internally.

It is incredible the difference that Littlefish has made. We now have the support we need and we know that we can count on the Service Desk to support us as we continue to grow as a global company. Littlefish has truly become part of the NSK family.

In Littlefish we found an organisation who were sensitive to our requirements, pressures and constraints, and who exhibited the willingness and ability to go far beyond a buyer-supplier relationship. The agility and flexibility Littlefish demonstrated were crucial to the project’s success.

Littlefish offered true consultancy, flexibility, agility, innovation and ideas to create value, so it was the best fit for our needs. The pricing structure was really clear and we could easily see how the Azure platform could be scaled with our growth. It was priced very competitively per user and the cost of future support was very easy to calculate.
We are small, but growing – and we wanted to commit to a company that could understand that. We’ve got our own servers, now all hosted in the cloud by Littlefish on our behalf – which means we only pay for the exact amount of server space used, and have the benefit of infinite flexibility. In addition, Littlefish provides upgrades for us, as and when. Littlefish does a huge amount for us – in my opinion, they are an extension of the team.

Littlefish have proved to be a great IT partner. they are responsive, flexible, honest and genuinely focused on improving our IT service. We have also been impressed with their comprehensive, tailored KPI reporting pack.

After an in depth analysis of a number of service providers, we were delighted to sign an outsourced Service Desk contract with Littlefish. They are not only offering us a cost effective service but increased time coverage and are able to provide us a wider level of technical experience than we could have hoped to achieve internally. We look forward to a successful and mutually beneficial partnership over the coming years.

Like all government departments, we are looking to improve the service we receive at the same time as reducing costs. We were able to achieve both these goals by moving to a model where we have contracts with specialist providers, allowing us to benefit from both their expertise, and the price transparency this model gives Our goal was to reduce costs year on year by at least 20% through disaggregation and we have achieved that from year one with ease.
Littlefish have really proved themselves, with a ‘we can do it’ attitude, making us feel like we matter.

Adopting new and improved technology is critical to enabling better mobile and remote working for our employees; more collaboration both internally and externally, and greater flexibility as teams evolve and change to address different business needs.
We selected Littlefish to provide a 24/7 Service Desk to deliver IT support to our staff, End User Compute to provide the latest technology to enable location independent working and Network Infrastructure Management to ensure the network is optimal and always available. What really appealed to us is that the Littlefish team has the right attitude, its service models are very flexible and innovative, and its government customer base is strong, instilling confidence from the outset.

Gaining control of our IT service was key for us to stand on our own two feet and enable the organisation to meet its obligations. Littlefish proved itself to be capable, flexible and agile, and the right fit for us. From the initial engagements and through their references we were confident they would be the ideal partner. So far, we have completed the transition phase, moving in to early life support, and it has been seamless.

We wanted to commit to a company that could grow with us. We needed a 24/7 Service Desk. However, we didn’t want to be a little cog in a big wheel, which could have happened had we chosen a bigger provider. We wanted to be able to create a relationship and rapport with our service provider, to ring our provider and say: “we’ve got an idea, what do you think?"
Littlefish offered the best value as well as the best fit for our needs. The pricing structure was really clear and we could easily see how the platform could be scaled. It was priced very competitively per user and the cost of future support was very easy to calculate.

With Littlefish the business-as-usual IT support work is taken care of as a given, monthly traffic light reports tend to always be green on SLA and KPI analysis. Independent user satisfaction surveys are always solid. What sets the them apart is the pro-activity, consultation and bringing new ideas to the table, added to the ability to deliver strategic projects whilst seeing the complete picture… it all amounts to a genuinely collaborative partnership.