IT Support RI

IT Support RI
IT Support For Rhode Island, Massachusetts, and Connecticut Businesses IT Support RI specializes in cyber security, cloud productivity, and hybrid working environments for small to mid-sized businesses.

20+ SMB Healthcare

VoIP, SharePoint, Microsoft 365, Managed IT, IT Consulting... and 2 more
Webroot, SonicWall, Microsoft, Lenovo, HPE, +4 […]
North Smithfield, United States

IT Support RI Reviews

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I called IT Support RI back in 2012 when my server crashed and my business was dead in the water. I had a tech guy I used to call but he was only one man and was not able to keep up with my IT needs. He built my server but when it crashed, he was unable to get it working again. When I called IT Support RI and told them my situation, they sent a tech out immediately. They came out and were able to get my server up and running without losing any data. However, parts were failing and they let me know that it was not built to handle what my business truly needed.
Paul and his team custom built a server for my business and expedited the install date. This gave me the peace of mind I needed because I did not want to continue running OfficeMate and the rest of my business off of a failing piece of equipment. After the new server was installed, they verified my software was working and everything was good to go. Since then, I have continued to use IT Support RI for my computer maintenance and repairs. The entire team is always so helpful and attentive to my needs.

Hope Marandola, Owner and O.D
Plainfield Vision Care Center

Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office.
Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system. Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it.
I was (and still am) impressed by the level of care IT Support RI provides. How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services. They respond quickly and fix the problem the first time. We have now used Nick and his team for four years. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.

Jim Boccuzzi, Founder, O.D. and F.A.A.O.
Killingly Eye Care

I’ve always been into technology. I used to do software reviews and even some IT consulting for other optometrists. I’m in my third location now. I got the network setup and I have a Windows Small Business server to do the domain. The problem for me is I know enough to get stuff done but it’s not what I do for a living. If I had a problem I could fix it, but it would sometimes take me a couple of hours of Googling or reading the Microsoft official documentation but I don’t have it built into me. I had a lot of these little annoyances going on and I was getting tired of dealing with it. I knew my server was getting too old and I needed to do something about it.
I saw an ad in my association’s newsletter for IT Support RI so I had Paul and Leo come down to take a look at what I had. They analyzed my setup and gave me a security report. I decided that the prices for support were reasonable and it has taken a big load off my responsibilities. Now when these little things happen, instead of my staff asking me for help, they email the team as IT Support RI and it’s taken care of. I’ve been really happy. IT Support RI has an understanding of a lot of the equipment and applications optometrists use. They are very easy to work with, very nice and the support is top-notch. They take good care of their clients.

Hal Ostrom, Owner and Optometrist
Clinton Eye Associates

A good friend of mine referred to IT Support RI. She has used them for years and when I mentioned I was having network issues, she recommended I get in touch with them. My network was a mess and my business was suffering greatly. I worked with a previous tech company that did not treat me with respect or seem to care about my issues. After contacting IT Support RI they quickly setup an appointment to check out my network. Nick, PJ and Leo came out to my office and proceeded to address my issues as they arose.
My previous tech guy did not set me up right and it took a lot to get me back on the right track. IT Support RI worked with my software company and did everything they could to repair everything as thoroughly and quickly as possible. Now, my business is able to run and anytime I have an issue, they are quick to respond and begin working. I know there are other tech companies out there but when it comes to quality and speed, IT Support RI has proven they are the best choice around!

Jacqueline Boisvert, Owner and O.D
Rhode Eyeland

When I met Nick, I was in need of IT support and he needed an accountant. I’ve gone through 4 other IT providers and I made all the mistakes. I hired the guy that does it on the side, I had a friend help me out, and other companies that just didn’t have the time for me when I needed them most. My previous guy didn’t treat me as a partner, more like an invoice and I had had enough. When Nick and Paul came to my business, they checked out my setup, made their recommendation and spoke to me in plain English. I was done with the horror shows and I decided to go with IT Support RI.
Now, I don’t worry about IT anymore. They keep up with my needs and have made me more efficient and productive. They set me up with Quad monitors in my office and their attention to detail is great. When my clients come in, they see both sides of my computer. With everything so neat and organized, right down to the wires, my clients are really wowed. Technology means a lot in my business and I know I can rely on them to keep me focused on my work and not worrying about my computers anymore.

Jonathan Ucran Owner
Jonathan Ucran, CPA

We cannot recommend the IT Support RI team highly enough!! I was impressed from the very first moment they responded to our request for a proposal. Nick, Paul and members of their team conducted a thorough on-site audit of our computer network, hardware and software. They quickly familiarized themselves with our needs, software and layout and demonstrated an immediate understanding of the challenges that we were facing. Once we selected IT Support RI to replace our existing vendor, they immediately set up a solid transition plan and handle it all expertly. The transition could not have gone smoother – the changeover was completely seamless with no interruption to our business activities!

Now, we are firmly settled into an excellent working relationship. IT support RI monitors our network and upgrade needs remotely and acts to address those off hours. Every request we have made for support has been handled promptly by a friendly and experienced technician. The company keeps impeccable service records on their end so there’s never been an insistence of having to explain our problem a second time. I have worked with several IT vendors in the past, and truly, the team at IT Support RI outperforms other IT vendors on all counts. You will not regret making the decision to work with Nick, Paul and the team. They care about your business as much as you do!

Lori Viner, Operations Director
Big Brothers, Big Sisters of the Ocean State

Wanted to just thank everyone that just saved my computer this past week! I could not believe you guys were able to get me back to normal in time for my closing. This is why I will never go with anyone else! The level of dedication you gave me when I was under the gun was AMAZING! You guys always go above and beyond my expectations. I know I can always count on you for my home or office issues. For over 10 years you guys have been my go-to tech support. Keep up the incredible work and I love everyone’s upbeat attitude. Thanks for keeping me out of trouble!

Scott McGee, Partner
The Sterns/McGee Team: RE/MAX Properties

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