Even without an internal technical IT knowledge, it’s been incredibly easy to work with the Electric team. They’ve really simplified IT management for us in a way that is easy for non-tech savvy users to understand & know what is happening in our IT environment. Their technology & level of IT expertise have been invaluable to us.

Electric has been a crucial partner to our business, especially during the pandemic. By establishing standardized IT processes and taking day-to-day IT management off of our plate, they’ve set us up for success in continued organizational growth.

Transitioning from an 85% brick and mortar business to doing 100% of our sales online has been a major undertaking for my team. Having a remote IT partner in Electric has been invaluable to us. Their proactive network monitoring services alert us to potential issues as they come up, allowing us to resolve them before they impact operations, preventing any loss of revenue and enabling us to stay focused on achieving the level of hospitality and customer service that we aim to deliver.

Since starting with Electric, we now have processes for user and device management that we can actually sustain in the years to come, as we continue to grow.

The size of our business works perfectly for this model. I'm able to maintain a lean IT team in-house, while leveraging the knowledge and bandwidth of Electric's 100+ technicians. That's invaluable to me.

We transitioned to partnering with Electric because they were able to provide us with a level of insight into our company devices that we didn't have before. As well, we are both a Mac & PC shop and we love that Electric is able to support all of our device types.

As an individual, I am not able to solve the IT needs for 225 employees. Electric scales with us as we grow.

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

The Electric team has been a vital part of our business. Since coming to the company, it never had an internal IT department and relied on outsourced solutions or the operations team to handle IT-related issues. Since moving to Electric, we have seen much faster response times to resolve employee support issues, making everyone more productive.

Love communicating with Electric via Slack. Makes it easy to track conversations and the status of requests. Love how easy it is for them to take over our computers to solve issues in real-time. Electric has been able to solve 100% of our requests in a timely manner. Their team is very helpful and the account managers are proactive at seeking feedback and looking for ways to provide assistance.

In addition to providing us cost savings on IT for each of our over 100 employees, Electric supports our eight locations and has helped us expand our network as we continue to grow. They also take care of time-consuming IT tasks like laptop and tablet procurement and provisioning, so our team can spend more time handling our day-to-day responsibilities.

We were looking for a turn-key tech support solution for our growing team that integrated with the flow of work. Electric proved to be seamless and easy to use via Slack and the team is very happy with their response time and level of support.

In the last 18 months, we've seen a marked improvement in how efficiently & effectively our IT is being handled, and how much money & time we're saving. If you have in-house IT, Electric makes them better. If you don't, Electric saves you from wasting resources on an outsourced provider. We used Electric at 8 employees, and we'll use them at 500.