We had just been through the ringer with our past IT company. We would call and not get any response for days/weeks. When looking for a new IT company, I knew I wanted someone who responded quickly and that was proactive instead of reactive in protecting us from security breaches. We found that there is always someone giving you a lower price. But customer service and quality of work match what you pay for.
We appreciated that Knights of Bytes gave us options to match our budget and how much time or work we needed. We had someone drive through our wall in the middle of the night, straight into our server. Jason and his team were there at 6AM (when we called) and throughout the entire day, getting us back online. I don’t know how we would have gone on business as usual without their assistance. They were generally concerned and got us back up and running. They let us do what we do best and take away the stress of worrying about IT.

In my mind the monthly maintenance helps reduce the potential problems that we want to avoid in our business. Things like backups, cyber issues related to security, viruses, whatever. What could my business be exposed to? I want those issues dealt with someone that has the capacity and skill to do so on a consistent basis in a way that I can understand.
My experience prior to KOB was with a company that said they understood what we needed but did not have the wherewithal to get it done. Plenty of staff, but terrible customer service. Our interest was to partner with someone who “gets it” in terms of how our business operates, lay out a plan to maintain our system, answer questions in a way that we could understand and KEEP US RUNNING. And without an IT person on staff, we rely on KOB and their expertise to make it happen.

We have been using Knights of Bytes for over 5 years. We have a corporate IT team that takes care of our high level IT needs but we needed someone local to fill in the gaps, including periodic maintenance to avoid unexpected breakdowns. Knights of Bytes takes care of all our daily, weekly and monthly maintenance for our network. They provide local helpdesk support both remotely and onsite if needed. They take care of problems before we even know they exist. They have developed a complete map of all our equipment, have a schedule to make sure each device is updated and meet with us on a quarterly basis to review the status of our network. As a result, we spend less money constantly fixing issues because we weren’t maintaining our network and have less wasted time from not having our systems working.

Knights of Bytes came to our rescue when we were having issues working remotely. The system had not worked in several years. After their help, I can now work at home when needed and have a virtual desktop without any effort. They were prompt about showing up, completed the work that needed done, stayed late and they were more than fair regarding price. I would suggest that they not change a thing. Your product, knowledge and service are second to none!

When one of our shop computers was down, we made a phone call to Knights of Bytes. They sent someone immediately without an appointment to address the issue. Our down time was minimized and they were able to get the shop computer up and running quickly. I feel that I can rely on KOB to fix any computer issue promptly and correctly so we can continue on with our daily business. They provide fast service and are reasonably priced. All our experiences with them have been positive!

We’ve been working with HSS Omaha and couldn’t be more pleased. We aren’t a large company with a large IT budget. Other IT firms had quoted us products that fit our needs but didn’t fit our budget. HSS Omaha went the extra mile to find a workable solution for us. We have gained great peace of mind having HSS maintain and monitor our network. If we have any IT problem, they jump on it right away. Knowing that help is a phone call away is all we need.